Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Lead a high-performing administrative organization supporting senior leaders, shaping team strategy, driving operational excellence, and fostering a collaborative culture. Oversee talent development, workforce planning, and operational execution while maintaining a strong controls environment. Partner with senior leaders to drive process improvements and support business priorities.
Responsibilities
- Lead a team of Administrative Assistants and Senior Admins, establishing clear expectations and service standards.
- Manage the administrative team lifecycle, including hiring, onboarding, coaching, performance management, and career development.
- Oversee capacity planning, coverage management, escalations, and operational support across business needs.
- Establish effective operating routines and stakeholder engagement processes to support consistent execution.
- Drive process improvements and standardization initiatives to enhance productivity and service delivery.
- Maintain a strong controls environment by identifying risks and implementing sustainable solutions.
- Partner with senior leaders and business partners to support strategic initiatives and organizational change.
Requirements
- 5+ years of experience in business support, operations, administrative management, or a related leadership role.
- Demonstrated experience leading and developing multi-level teams in a complex environment.
- Strong communication and relationship-building skills with the ability to engage senior stakeholders.
- Proven problem-solving, decision-making, and organizational skills with a focus on risk management and controls.
- Ability to manage multiple priorities, adapt to changing demands, and deliver results in a fast-paced environment.
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
- Experience driving team performance, employee development, and operational excellence.
Skills
- Microsoft Office applications
- Excel
- PowerPoint
- Word
- Business support
- Operations
- Administrative management
- Leadership
- Team development
- Communication
- Relationship-building
- Problem-solving
- Decision-making
- Organizational skills
- Risk management
- Controls
- Change management
- Process improvement
- Standardization
- Operational excellence
Experience Level
- 5+ years of experience
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
- Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
- J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
- Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
- The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans