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About the Role

Ensuring smooth operations of all systems in retail stores with guidance and direction from SME when on site for smart hands.

Responsibilities

• Setting up new POS equipment, ensuring proper integration, and performing routine maintenance.
• Diagnosing and resolving issues related to POS hardware and software.
• Applying software updates, installing new features, and ensuring compatibility.
• Providing technical assistance to store staff and customers.
• Managing and maintaining an updated stock or spare parts for repairs and maintenance.
• Working with store management and IT teams to prioritize maintenance needs.
• Acting as Smart Hands for other support groups when on site.
• Conducting health checks at assigned store locations.

Requirements

• 2-5 years experience in a retail support environment.
• Strong Communication Skills.
• Strong working knowledge of MS Office and basic business applications.
• Strong Customer Support Skills.
• Basic knowledge of networks, telecom, and servers.
• Hands-on knowledge of MacOS & iOS devices.
• A+, MCP, MCSE or equivalent certification desired.
• Subject to a post-offer Background Verification.

Skills

• POS hardware and software (cash registers, scanners, printers, credit card processing systems).
• Technical issue identification, diagnosis, and resolution.
• Customer interaction for polite, efficient, and responsive service.
• Proactive solution-driven approach.
• Interpersonal skills for communicating technical items to support teams and end-users.
• Problem-solving and root cause analysis.

Location

• Central London
• Other London Stores

Work Type

• Fixed term contract
• Full-time
• Shift work

Experience Level

• 2-5 years

Education Level

• A+, MCP, MCSE or equivalent certification desired

About the Company

• A successful and growing global IT services provider.
• Delivers ‘fully managed’ IT solutions and cyber security services.
• Combines over 50 years of expertise.
• Boasts an extensive global network.
• Privately owned.
• A trusted IT services partner to clients globally.

Equal Opportunity

• Encourages diversity and seeks to attract individuals with unique backgrounds and perspectives.
• Committed to building a team with a diverse mix of people and skills.
• Ensures everyone feels welcome and able to succeed.
• Committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.