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About the Role

The Coat Drive Operations Coordinator plays a key role in one of NYC’s largest winter traditions, providing thousands of coats to New Yorkers in need. This role supports logistics, customer service, and partner communications to ensure a smooth delivery and distribution process for both coat donors and recipients.

Responsibilities

• Monitor and respond to all incoming inquiries via phone and email for the Coat Drive’s inbox and voicemail with excellent customer service.
• Oversee the ordering, storage, and distribution of in-kind donations, event materials, and supplies.
• Manage the Coat Drive Warehouse, transportation, and distribution processes, ensuring efficiency.
• Maintain and analyze databases and provide regular reports to stakeholders on the Coat Drive progress and performance.
• Work closely with internal teams and external partners to ensure effective communication and coordination.
• Coordinate coat deliveries from partners across New York City and support coat distribution to Community Partners (CPs).
• Outreach to coat collection sites.
• Schedule and staff sorting and distribution volunteer events in the warehouse; collect partner stories and share feedback.
• Staff the midtown warehouse 2–3 times per week to support operations.
• Perform additional duties as needed to support the Coat Drive.
• Serve as an ambassador and advocate for New York Cares.

Requirements

• A bachelor’s degree and 1+ years’ experience (or high school equivalency and 2+ years’ experience) in project, event, or account management.
• Experience working in a nonprofit environment is a plus.
• Effective communication skills, with comfortability in-person, via phone and email.
• Strong project management and organizational skills.
• Demonstrated ability to prioritize and plan work activities, use time efficiently, follow instructions, and respond to management direction.
• Knowledge of logistics principles, warehousing, transportation, and supply chain management.
• Desire to collaborate with team members and cross-departmentally.
• Easily and quickly build rapport and trust.
• Foster good working relationships with internal and external stakeholders, potential clients, and partners.
• Professional demeanor, in person, on the telephone, and through written communication.
• Ability to work independently and as a member of a team.
• Understand social nuances, practices, and world views of people of various backgrounds, identities, and cultures.
• Able to occasionally lift materials no heavier than 25 pounds and be prepared for prolonged standing or sitting during volunteer engagements.
• Availability to occasionally work weekends or holidays for volunteer engagements.

Skills

• Excel
• PowerPoint
• Salesforce
• QuickBooks

Location

• New York City

Work Type

• Seasonal
• Onsite

Experience Level

• 1+ years experience

Education Level

• Bachelor's degree
• High school equivalency

Benefits

• Not eligible for New York Cares full-time benefits

About the Company

• New York Cares exists to turn passion into action, leverage resources through partnerships, and create long-lasting change across New York City.
• We have become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic.
• As we grow our team, we are committed to creating a workforce that reflects the communities we serve, and fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.
• The New York Cares Signature Partnerships & Events (SPE) department is the partnerships and event management team of the Programs division.
• Frequently on the ground, the department executes volunteer events with excellence, ensuring participants have the best possible service experience in every New York Cares project or event.
• SPE ensures that our projects and annual events follow volunteer engagement and programmatic best practices, and that all logistics are effectively managed.
• We build strong relationships with corporate and community partners by consistently stewarding those relationships.
• We share a belief that all New Yorkers can make a meaningful difference on the most pressing issues our communities face.

Equal Opportunity

• New York Cares is an Equal Opportunity and Affirmative Action Employer.
• We value a diverse workplace and encourage candidates from all backgrounds to apply.