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About the Role

This position acts as the primary support and day-to-day client contact for client service teams and operations, ensuring quality standards, compliance, and integrity of client records. It facilitates release and entry summary completion, manages client and customs processes, and maintains tariff databases, classifications, and client instructions. The role also involves auditing service delivery to ensure client satisfaction and accurate classification and billing within service standards.

Responsibilities

Build and maintain excellent working relationships with clients and carriers, providing daily contact and support.
Prioritize and complete work based on client needs, demands, customs requirements, and Livingston standards for release conditions and compliance.
Create and maintain the client tariff database, ensuring accuracy and currency of system maintenance files, vendors, and keywords for efficient processing.
Verify documentation for release conditions, compliance, and rating compliance, including free trade certificates.
Create, maintain, and adhere to client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
Identify opportunities to improve service delivery, operational productivity, and relationships within North American Brokerage operations.
Ensure accurate and timely release and rating of shipments across all transportation modes for the assigned client base, including auditing work.
Provide support, guidance, and mentoring to Release Operations members to ensure accurate release and rating activities.
Escalate issues for resolution or return entries to team members with recommended corrective actions.
Create customs entries in the appropriate system by accurately interpreting customs documents and selecting proper vendors and keywords for all shipment values.
Key in shipment information for EDI release, rating, and billing, ensuring all mandatory fields are completed accurately.
Professionally contact clients and carriers to obtain missing documentation, information, and/or instructions.
Work directly with Customs and PGA's as necessary.
Conduct periodic checks to ensure accurate application of tariff and valuation, and proper selection of client/importer information.
Conduct documented internal audits.
Assist in compiling and reporting performance measurement statistics for the Client Service Team.
Participate fully in the team's daily operations, including setting priorities, organizing work, coordinating with others, problem-solving, decision-making, and handling special projects.
Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
Stay informed about new systems developments.
Perform other related duties as assigned by management.
Adhere to established policies and procedures.

Requirements

3 years of related experience.
Working towards or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
Successful completion of the CCS examination is a mandatory requirement for further advancement.

Skills

Excellent oral and written communication skills
Excellent organizational skills
Client Service oriented
Interpersonal skills with internal/external clients and coworkers
Ability to handle large volumes and meet tight deadlines
Strong knowledge of company policies and procedures
Attention to detail; organization, completeness and accuracy
Good analytical skills
Problem-solving ability
Ability to make decisions and recommendations within authorized limitations
Excellent time management skills
Ability to present a professional image
Knowledge of Word and Excel software
Proficiency with personal computer and common business machines/software

Location

ON Toronto - CN030

Work Type

Full Time

Experience Level

3 years of related experience

Education Level

High School/GED or equivalent
Associates Degree or post-secondary education (Preferred)

Salary/Compensations

50,000-55,000 CAD

Benefits

Competitive compensation
Comprehensive benefits
Incentive opportunities
Professional development

About the Company

Livingston is a market leader offering customs brokerage, international trade consulting, compliance, and freight forwarding services worldwide.
Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports, and other strategic locations in North America, Europe, and Asia.
The company fosters a flexible, growth-oriented environment built on respect, recognition, and collaboration.
Livingston empowers its team with trusted expertise, continuous learning opportunities, and long-term support.

Equal Opportunity

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace.
Accommodations are available throughout the recruitment process for applicants with disabilities.
We welcome applicants of all backgrounds, experiences, and perspectives.