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About the Role

The Member Services team is the primary point of contact for PPL members, providing proactive, high-quality service. The team recruits new members, represents PPL at industry events, and handles member inquiries to ensure accurate accounts and timely royalty payments.

Responsibilities

• Provide excellent front-line customer service and administrative support to performer and record company members to maximize revenue and maintain retention.
• Handle day-to-day queries professionally and helpfully, ensuring all interactions are logged in Salesforce.
• Undertake both inbound and outbound activities.
• Maintain accuracy and compliance with data policies within the Salesforce system.
• Augment, research, and contact members to drive improvements in data quality.
• Respond accurately and professionally to member queries via various channels, maintaining logs for audit purposes.
• Collaborate with other teams to develop member data management processes.
• Address queries regarding member accounts, repertoire, or payments.
• Explain complex issues clearly, utilizing multiple systems and liaising with different teams.

Requirements

• Customer Service Experience
• MS Office, PowerPoint & MS Excel proficiency at an intermediate level
• Strong communication skills
• Effective planning and organizational skills
• Ability to manage projects
• Problem-solving and analytical skills
• Sound decision-making and judgment skills
• Successful candidates will be invited to an assessment centre.

Skills

• Customer Service
• MS Office
• PowerPoint
• MS Excel
• Communication
• Planning
• Organization
• Project Management
• Problem Solving
• Analysis
• Decision Making
• Judgment

Location

• Hybrid

Work Type

• Fixed-term contract
• Hybrid
• Full-time

Benefits

• Hybrid working
• Flexible working hours
• Work from anywhere in the world for up to 2 weeks per year
• Early finishes on Fridays in the summer months
• Private medical insurance
• Life assurance
• Health cash plan
• Annual allowance for music activities
• Free healthy breakfasts
• Fresh fruit daily
• Exclusive retail discounts
• Gym discounts
• Season ticket loans
• Regular socials
• Music industry related events
• Annual bonus (non-contractual)

About the Company

• PPL's Member Services team is the primary point of contact for our members, delivering a proactive, high-quality service that supports them at every stage of their journey with PPL.
• The team actively recruits new members, represents PPL at industry events, and responds to member enquiries, ensuring accounts are accurate and up to date so members can confidently receive the royalties they are entitled to when their music is played.
• Our team is passionate about music and committed to providing an excellent experience for performers and recording rightsholders alike, helping to ensure they receive the rewards they deserve for their talent and investment.

Equal Opportunity

• At PPL, we believe in fairness and in creating a work environment that respects all lived experiences.
• We are proud to represent musicians and performers from every section of society and are committed to cultivating a workplace where feel welcome and happy in a safe and trusted space.