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About the Role

As a Cash Operations Associate in the Cash & Card Operations team, you will handle complex inquiries and investigations, provide audit trails, capture requirements for process enhancements, and collaborate with development and other operations teams. You will also analyze team performance, publish statistics and reports, support training materials, and manage the German team for C&C Ops.

Responsibilities

• Handle complex inquiries and investigations for issues that cannot be resolved by contact center teams.
• Provide the required audit trail and documentation to support the work performed.
• Capture requirements and support the development of tools and processes to enhance the work of the Cash & Card team.
• Collaborate with Development and other operations teams to coordinate Cash & Card Ops journeys.
• Analyze current team performance and publish statistics and reports.
• Support and provide training materials for Contact Center and Ops teams, as well as create and update playbooks for the Cash & Card Ops team for new payment products.
• People management of the German team for C&C Ops.

Requirements

• Relevant experience in back-office/middle-office banking operations or a comparable function within financial services.
• Strong English and German communication skills.
• Hands-on knowledge of Cash SEPA payments and card systems/networks.
• Knowledge of retail banking platforms.
• Exposure to payments.
• Detailed understanding of SEPA CT, SEPA DD, SEPA Inst, T2, SWIFT.
• Strong analytical skills to evaluate information, identify root causes, and implement solutions.
• Ability to influence and partner effectively across lines of business and support groups.
• Willingness to learn new systems and rulebooks.

Skills

• Cash SEPA payments
• Card systems/networks
• Retail banking platforms
• SEPA CT
• SEPA DD
• SEPA Inst
• T2
• SWIFT
• Analytical skills
• Communication skills
• Organizational skills

Location

• Berlin

Work Type

• Hybrid

Experience Level

• Relevant experience in back-office/middle-office banking operations or a comparable function within financial services

Education Level

• Relevant university degree
• Accounting or finance qualifications are a plus

About the Company

• J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
• Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
• Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Equal Opportunity

• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.