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About the Role
Serve as the first point of contact for customers, providing prompt, professional support by answering inquiries, processing orders, and resolving issues to deliver an exceptional customer experience.
Responsibilities
- Respond to inbound and outbound calls and emails from current and prospective customers, and initiate outbound communication.
- Handle customer inquiries and resolve support issues with customers, vendors, and team members.
- Collaborate with sales and billing teams to expedite service.
- Act as a customer advocate, problem-solving and helping them navigate the company for answers or resolutions.
- Maintain records of all transactions and prepare reports.
- Suggest and develop operational and process improvements.
- Perform other duties assigned by management.
Requirements
- High School Diploma or equivalent required.
- Minimum 2 years of experience in a client/customer service role preferred.
Skills
- Strong communication skills
- Problem-solving skills
- Interpersonal skills
- Ability to multitask
- Ability to follow up on open tasks
- Proven experience in building and maintaining positive customer relationships
- Effective time management skills
- Flexibility to adapt to changing customer demands
- Ability to thrive in a fast-paced environment
- Proficiency in resolving customer conflicts
- Extremely detail-oriented
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2 years preferred
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $22 - $23/hour
Benefits
- Paid weekly every Thursday
- 8 paid holidays
- Generous time off accruals
- 401k with employer match
- Company-paid STD
- Company-paid life insurance
- Company-sponsored events
- Supportive family-owned culture
About the Company
- Superior Lubricants is a company that values its customers and employees.