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About the Role

The Account Manager is responsible for maintaining and developing existing customers through high levels of service to expand and strengthen relationships. This role is part of the sales team and focuses on customer planning, administration, revenue optimization, and operational performance for branch accounts. The Account Manager upholds WMHS policies, standards, and practices, ensuring adherence to the company's Vision, Mission, and Values.

Responsibilities

Maintain and develop existing customers by being the subject matter expert to optimize service quality, business growth, and customer satisfaction.
Actively identify opportunities to introduce additional services, increasing revenue potential within each customer's business portfolio.
Liaise with customers to understand their requirements for current and planned products and services.
Maintain a high-profile presence in the market by conducting client care visits, transforming sales relationships into long-term partnerships.
Proactively conduct strategic account reviews with assigned customers to review service needs and usage trends.
Handle and respond to all customer problems and inquiries expediently in the best interest of both the customer and WMHS.
Formulate strategies to retain customers with decreasing revenue using innovative thinking.
Partner with the Operations team on retention and customer issues.
Debrief on service issues with Sales Manager, Operations Manager, and CSRs as required.
Complete standard weekly and quarterly reports, along with ad hoc reporting requests.
Participate in all sales and other training provided by WMHS/WMHS.
Participate in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
Maintain a responsible approach to all security and safety matters related to WMHS operations, following company policies and procedures.
Bring any areas of concern to the manager's attention.
Perform other duties and responsibilities as assigned.

Requirements

2 years of account management experience
Bilingual in English and French
Must reside within the territory (Toronto and area, other surrounding areas)
Must have, or be willing to obtain, a REAL ID or TSA-approved alternative for potential air travel or access to federal property.

Skills

Account management
Sales
Customer service
Client relationship management
Strategic account reviews
Problem-solving
Reporting
Training participation
Security and safety awareness

Location

Toronto and area
Other surrounding areas

Work Type

Hybrid

Experience Level

2 years of account management experience

Education Level

Bachelor's Degree with a major in business or sales and marketing (Preferred)

Salary/Compensations

$55,000 - $66,000 (base pay)
Eligible for incentive pay

Benefits

Competitive total compensation package
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Stock purchase plan
Company matching on 401(k)
Paid vacation
Paid holidays
Paid personal days

About the Company

WM is North America's leading provider of comprehensive environmental solutions.
Previously known as Waste Management and based in Houston, Texas.
Driven by commitments to put people first and achieve success with integrity.
Provides collection, recycling, and disposal services to millions of customers throughout the U.S. and Canada.
Has innovative infrastructure and capabilities in recycling, organics, and renewable energy.
Collaborates with customers to help them pursue their sustainability goals.
Has the largest disposal network and collection fleet in North America.
Is the largest recycler of post-consumer materials.
Is a leader in the beneficial use of landfill gas.
Operates the most landfill gas-to-electricity plants in North America.
Has a fleet including over 12,000 natural gas trucks.
Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada, and Western Europe.

Equal Opportunity

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation.
Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.