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About the Role

The security officer is responsible for the protection and security of museum assets, employees, guests, and others by enforcing and adhering to museum and security processes and procedures. This position requires a self-motivated, committed individual with a background in security or customer service and the ability to prioritize the safety and security of people and property.

Responsibilities

• Maintain a valid New York State Security Guard License.
• Maintain certification in first aid, CPR, and AED training for adults and children.
• Complete NARCAN training.
• Comply with museum policies and procedures for the protection and security of museum assets, employees, guests, and others.
• Conduct routine security tours of the building, grounds, and parking garage.
• Monitor closed circuit television cameras.
• Observe, identify, report and address safety risks, accidents, incidents, injuries, and property damage.
• Encourage non-security staff behavior that portrays an awareness that security is the responsibility of all museum staff.
• Provide outstanding service to museum visitors.
• Ensure all guests are appropriately identified, logged, and monitored throughout their visit.
• Collaborate with guest services staff to respond to security and safety issues.
• Enforce museum and security processes and procedures, including monitoring the visitor management log, access control systems, and no-smoking policy.
• Investigate incidents and prepare reports of findings and resolutions.
• Assist in the implementation of emergency management and contingency planning.
• Function as liaison to first responders, as necessary.
• Operate, monitor, and communicate via a two-way radio.
• Maintain a thorough understanding and working knowledge of all building security systems.
• Respond with sensitivity to the emotional and practical needs of museum guests and staff.
• Treat everyone with dignity and respect.
• Provide a welcoming environment for new security staff.
• Help team members understand and implement changes.
• Establish positive working relationships with museum staff, security vendors, police, fire department, and other emergency responders.
• Take initiative to identify problems and communicate with team members, superiors, and staff from other teams to find solutions.
• Improve efficiency and quality of processes and services.
• Support team decisions.
• Ensure that shift communications and recaps are completed within established timeframes.
• Attend routine safety training.
• Identify and act on opportunities to help and support the work efforts of team members.
• Assist with training new officers, as requested.

Requirements

• Background in security or customer service.
• Ability to prioritize the safety and security of people and property.
• Must expend personal effort to keep up with advances in subject matter information related to this position.
• All museum staff are expected to cooperate with one another in furthering the museum’s general objectives and in completing museum projects.
• All staff consistently maintain a positive and enthusiastic attitude, act with integrity and in accordance with the highest ethical standards and demonstrate a loyalty to the museum in all public contacts.
• Guests and colleagues deserve our best efforts every day.
• Ability to work evenings, nights, and weekends, as necessary.

Skills

• Security
• Customer Service
• First Aid
• CPR
• AED
• NARCAN
• Risk Identification
• Risk Assessment
• Risk Control
• Conflict Resolution
• Access Control Systems
• CCTV Systems
• Two-way Radio Communication

Location

• Upstate New York

Work Type

• Part-time
• Onsite

About the Company

• The Strong is one of the most visited attractions in upstate New York.
• The Strong is committed to maintaining a safe and welcoming environment for all guests and staff.