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About the Role

This role is responsible for managing designated accounts, building and managing client relationships, and driving sales growth within the Italian market. You will work as part of a collaborative, international team to create memorable experiences for clients and their customers.

Responsibilities

• Understand and develop strong commercial relationships with clients, including their product preferences, market position, and suitable products for maximum sales.
• Understand the markets, competitive landscape, and pressures, working with clients to grow their business and our business with them.
• Understand clients’ sales cycles to ensure timely and appropriate quoting to maximize share of business and client growth.
• Support the Sales team in achieving agreed annual new business revenue and margin targets for core destinations.
• Create touring itineraries with clients to gain sales and a competitive advantage.
• Prepare itineraries, costing, and quotations for Groups with the help of Tourplan.
• Collaborate with Contracting, Placement, and Operations teams to offer and deliver competitive and high-quality products.
• Ensure offer price and margin are competitive and profitable within company guidelines.
• Follow up with clients promptly to convert offers and quotes into profitable sales with client satisfaction.
• Serve as a key client contact through regular calls, meetings, and emails.

Requirements

• Client-focused, friendly, and diplomatic.
• Revenue-focused and target-driven.
• Self-driven, responsible, and structured.
• Ability to handle pressure, remain composed in challenging situations, and maintain a positive attitude.
• Work experience in a similar role in a DMC or within the tourism industry is preferred.
• Strong positive verbal and written communication skills, fluent in Italian and English.
• Good knowledge of Great Britain and Ireland as tourism destinations.
• IT literate.
• Ability to work in a team, adapt to changing circumstances, and proactively solve issues.
• Strong analytical skills to assess situations, identify problems, and develop effective solutions.

Skills

• Italian & English fluency
• Tourplan experience (desirable)
• CRM system usage
• Analytical skills
• Communication skills
• Teamwork
• Adaptability
• Problem-solving

Location

• London, UK
• Edinburgh, UK

Work Type

• Hybrid working (3 days office – 2 days home)

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Holiday increase with years of service, up to 25 days
• Contribution towards gym membership
• Extra day off on your birthday
• One volunteering day per year
• Annual social events
• TPG Travel Club discounts
• Opportunities for career progression

About the Company

• Tour Partner Group is a company that believes in rewarding its team members and fostering a collaborative and supportive team culture where every member is valued.
• Our values guide everything we do: Partnership, Inspiration, Respect, and Passion.