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About the Role

This senior commercial role involves owning a portfolio of client accounts within the Software Publishers Services line of business, focusing on revenue, growth, and quality outcomes. The position offers the opportunity to shape the business by driving new services, influencing publisher-customer engagement, and building commercial credibility.

Responsibilities

• Full commercial authority across client portfolio, owning commitments on timelines, fees, and scope.
• Drive account-level growth and revenue extraction from existing contracts.
• Identify and convert upsell and cross-sell opportunities.
• Pursue net-new client acquisition through professional network and market presence.
• Maintain periodic senior-level touchpoints with clients, acting as the firm's senior face.
• Build and deepen relationships that generate long-term account value.
• Ultimately accountable for the quality standard clients experience.
• Hold delivery teams accountable for the quality of every deliverable.
• Champion and reinforce the firm's delivery standards within accounts.
• Final accountability on escalation decisions within client portfolio.
• Receive structured reporting on all active engagements across portfolio.
• Retain final say on staffing decisions for accounts.
• Help drive the firm’s publisher advisory services beyond traditional software license compliance.
• Use client relationships as a proving ground for advisory-led engagements.
• Champion the shift from reactive compliance work to proactive advisory.
• Collaborate with the leadership team to build the firm’s advisory capability.
• Lead net-new client acquisition in the software license compliance space.
• Contribute to the firm's market positioning and thought leadership in software compliance and advisory.

Requirements

• Significant experience in software license compliance, software asset management, or software advisory services.
• Proven track record of owning and growing a client portfolio in a professional services or advisory environment.
• Experience leading delivery teams in a matrix structure.
• Understanding of major software vendors' licensing programmes (e.g., Microsoft, Oracle, SAP, IBM, or similar).
• International delivery experience preferred.
• Commercially driven with a focus on revenue, margin, and account growth.
• Confident delegator who trusts capable people to execute.
• Collaborative, working effectively with peers and support functions.
• Decisive, making commercial decisions clearly and owning the consequences.
• Growth-oriented, actively pursuing new business.
• Quality-conscious, holding a high standard for client deliverables.
• Give the delivery function a forward view of your pipeline.
• Consult on delivery capacity before making commitments to clients.
• Be transparent about the state of your accounts.
• Reinforce the firm's delivery standards within your accounts.
• Collaborate openly with your peers.

Skills

• Software license compliance
• Software asset management
• Software advisory services
• Commercial growth
• Client relationship management
• Strategic advisory
• New business development
• Vendor licensing models
• Compliance audit lifecycle
• Leadership
• Delegation
• Collaboration
• Decision-making
• Quality assurance

Location

• US (Remote)

Work Type

• Remote
• Full-time

Experience Level

• Director
• Senior leadership

Education Level

• Degree-level education or equivalent professional experience.

Benefits

• Flexible working environment
• Paid mental health days
• Generous vacation package
• Competitive compensation

About the Company

• Connor Consulting Partners, LLC is a specialist advisory firm delivering software license compliance and advisory services to a global client base.
• We are in an exciting period of growth and organisational maturity.
• Our line of business is structured so that every person operates at their highest value: Directors focus on client outcomes and commercial growth, a dedicated delivery management function provides the operational infrastructure, and Account Managers and Technical Leads run day-to-day execution with genuine autonomy.
• The result is a firm where senior leaders spend their time on the work that matters most - growing accounts and winning new business.

Equal Opportunity

• Connor Consulting Partners Ltd. is an equal opportunity employer and values diversity, equality, and inclusion.
• We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.