Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Business Unit Head will spearhead the strategic and operational leadership of Hard FM services across a portfolio of education sector contracts. This role ensures that facilities run efficiently, safely, and in alignment with educational standards and contractual obligations.
Responsibilities
- Oversee all aspects of Hard FM services including mechanical, electrical, plumbing, HVAC, and building fabric maintenance
- Lead a team of technical and operational professionals, ensuring optimal workforce performance and development
- Ensure compliance with statutory and contractual obligations (e.g. SFG20, HTM, and DfE guidelines)
- Develop, monitor, and report on KPIs and SLAs for multiple educational institutions
- Manage financial performance: budget control, forecasting, cost-saving initiatives
- Build and maintain strong client relationships, acting as the main point of contact for escalations and strategic discussions
- Drive continuous improvement initiatives with a focus on safety, sustainability, and service quality
- Oversee planned preventative maintenance (PPM) programs and reactive works delivery
- Lead on mobilisation and transition of new contracts when applicable
Requirements
- Proven leadership experience in FM, preferably in the education sector
- Strong understanding of health & safety regulations, compliance standards, and asset lifecycle management
- Excellent financial acumen and contract management skills
- Strategic thinker with ability to lead multi-disciplinary teams
- Exceptional stakeholder management and communication abilities
- Familiarity with CAFM systems and industry best practices
Skills
- Hard FM services
- Mechanical maintenance
- Electrical maintenance
- Plumbing maintenance
- HVAC maintenance
- Building fabric maintenance
- Team leadership
- Workforce performance management
- Statutory compliance
- Contractual compliance
- KPI and SLA management
- Financial management
- Budget control
- Forecasting
- Cost-saving initiatives
- Client relationship management
- Continuous improvement
- Safety management
- Sustainability initiatives
- Service quality improvement
- Planned preventative maintenance (PPM)
- Reactive works delivery
- Contract mobilisation
- Contract transition
- Health & safety regulations
- Asset lifecycle management
- Contract management
- Stakeholder management
- Communication skills
- CAFM systems
Location
- London
Work Type
- Full-time
Experience Level
- Proven leadership experience
Education Level
- Degree or equivalent experience in Facilities Management, Engineering, or a related field
- Technical qualifications in engineering or building services (e.g. HNC/HND, NVQ Level 4+, or equivalent)
- IOSH / NEBOSH certification (preferred)
- Membership of a relevant professional body (e.g. BIFM, CIBSE)