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About the Role

Discover a path without limits at Meliá, where countless opportunities for professional and personal growth await. Embark on a journey that takes you through different countries and makes you part of our large global family.

Responsibilities

• Responsible for the smooth operation of the Meeting & Events department, including quote creation, detailing, and ensuring correct invoicing for both Meliá Berlin & INNSiDE by Meliá Berlin Mitte.
• Creation of individually tailored offers.
• Preparation of documents and necessary information for appointments and meetings.
• Conducting follow-up and handling complaints.
• Professional instruction and supervision of trainees and interns.
• Contacting clients after the event to check customer satisfaction and invoice control.
• Thorough knowledge of the hotel's service portfolio and all possibilities to meet guest wishes.

Requirements

• Completed vocational training in hotel management or event management.
• Strong hospitality mentality, organizational, structural, and problem-solving skills.
• Initial leadership experience with a team-oriented leadership style.
• Experience in event sales and coordination.
• Organizational skills and attention to detail.
• Loyalty, flexibility, independence, initiative, and stress resistance.
• Initial experience in supervising and guiding trainees.
• Good German and English language skills (written and spoken); other languages are an advantage.
• Initial IT skills: Hotel program Opera Cloud, MS Office (365 is an advantage).
• Very good communication skills and empathy.
• Structured and independent way of working.

Skills

• Groups & Events Sales
• Offer creation
• Detailing
• Invoicing
• Follow-up
• Complaint handling
• Customer satisfaction
• Invoice control
• Hospitality
• Organization
• Coordination
• Sales
• Communication
• Empathy
• Opera Cloud
• MS Office

Location

• Meliá Berlin

Work Type

• Full-time

Experience Level

• Entry-level
• Early Career

Education Level

• Vocational training in hotel management or event management

Benefits

• 30 vacation days per year.
• Company covers the cost of the Deutschland-Ticket.
• Discounted rates at all Meliá Hotels International hotels and resorts worldwide, including for relatives and friends.
• 30% discount on food and beverages at all Meliá Hotels International hotels and resorts worldwide.
• Supportive and respectful team environment.
• Structured onboarding and support.
• Internal and external training opportunities.
• Internal career advancement opportunities.
• Free tea, coffee, and cold drinks.
• Free, fresh full meals in the employee canteen.
• Free work clothing and cleaning service for work and private business attire.
• Regular team events and parties.
• Regular health days and discounts on gym memberships.
• Attractive employee discounts on clothing, car rentals, and more from over 600 brands.
• Referral bonus of €1,000 through the 'Inspiring Friends' program.

About the Company

• Meliá Hotels International is committed to equal opportunities between men and women in the workplace.
• Promotes a corporate culture dedicated to effective equality.
• Fosters equality and diversity, avoiding discrimination based on disability, origin, religion, gender, or age.
• Believes diversity and inclusion among employees are essential for success as a global company.
• Committed to the sustainable growth of the industry through a great, socially responsible human team.
• Motto: 'On the path to a sustainable future, starting from a responsible present'.

Equal Opportunity

• Meliá Hotels International is committed to equal opportunities between men and women in the workplace, with the support of management and the principles in its HR policies.
• Raises awareness across the workforce for a corporate culture dedicated to effective equality and the need for joint and global action.
• Promotes its commitment to equality and diversity, avoiding any type of discrimination, especially regarding disability, origin, religion, gender, or age.
• Believes that diversity and inclusion among its employees are essential for its success as a global company.