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About the Role

London Buses are a vital part of the capital's transport network, serving over five million journeys daily. This role leads the Bus Business Development team, focusing on commercial strategies, business improvement, and managing contracts worth over £2 billion annually. It's a dynamic environment where you'll blend strategy with delivery, working with influential stakeholders to ensure service quality and value for money.

Responsibilities

Develop and lead the implementation of commercial strategies and tendering/contracting policy to ensure value for money.
Deliver and oversee Mayoral manifesto commitments, TfL Business Outcomes, and innovation agenda, managing stakeholder needs.
Collaborate with internal teams across Operations, Delivery, and Sponsorship Directorates, and TfL’s Commercial and Procurement teams, as well as external industry partners.
Act as Client / Senior Responsible Owner for Bus project and programme development, ensuring effective governance and benefit realization.
Develop key procurement documents and bus contracts through a robust process.
Lead Business Planning activity for the team, setting budgets and forecasts.
Maximize income across Buses and TfL by identifying new business opportunities and ensuring best value for money.
Develop a competitive market for bus services in London by building strategic relationships with operators and managing market intelligence.
Develop systems and processes to support bus service tendering, contracting, and payment management.
Represent the Bus Operations directorate and manage relationships with external stakeholders, including the GLA, politicians, public bodies, and trade unions.
Lead and direct the Bus Business Development team and matrixed staff, developing capabilities and engagement.
Oversee the disposal of New Routemaster buses.
Develop and implement the Bus Security Programme.
Oversee payments to bus operating companies exceeding £2 billion annually.
Ensure the London Bus network delivers value for money and service quality meeting passenger expectations, Mayor’s policy objectives, and TfL’s KPIs and financial targets.
Engage with influential stakeholders and promote activities to internal and external audiences.
Adapt quickly and work flexibly and collaboratively to meet changing business priorities.
Lead and direct the work of the Bus Business Development team (around nine people) and staff across TfL on a matrix basis.
Develop staff capabilities and engagement to meet directorate needs.
Be accountable for the safety and wellbeing of staff within the span of control.

Requirements

Educated to degree level, or equivalent.
Broad knowledge of external commercial developments and emerging best practice in procurement, commercial contract management, and supplier relationship management.
A comprehensive understanding of European and UK Procurement Law.
Good supplier sourcing and contract development and/or strong general commercial background.
Knowledge of managing high profile multi-disciplinary work streams to tight deadlines.
Familiarity with Project/Programme Management methodology.
Track record of delivering complex contractual issues and commercial change programmes with multiple stakeholders.
Significant experience of managing complex stakeholder relationships in a fast-moving political landscape, challenging, negotiating, and influencing at all levels.
Extensive experience of achieving results through others, including influencing staff to take a more proactive approach to resolving issues.
Extensive experience of producing good quality reports, briefings, and data to influence senior stakeholders.
Comprehensive experience of public transport operating practices, familiar with the bus operating environment.
Demonstrable ability to influence at all levels.
Proven ability to coordinate large-scale portfolios of projects in a matrix environment.
Strong track record of engaging and motivating people at all levels.
Proven ability to analyse complex information to produce recommendations for Board level or equivalent.
Excellent organisational and programme management skills.
Ability to lead a programme of activity.
Excellent communication skills, report writing and presentation skills.
Ability to produce good quality briefings.
Ability to be flexible and adapt to changing circumstances.
Good understanding of large complex operational transport operations services, with demanding customer and stakeholder groups.
Good understanding of TfL’s strategic goals, Operations, the bus network and wider political landscape.

Skills

Influence at all levels
Coordinate large-scale portfolios of projects in a matrix environment
Engage and motivate people
Analyse complex information
Produce recommendations for Board level
Organisational skills
Programme management skills
Lead a programme of activity
Communication skills
Report writing
Presentation skills
Produce good quality briefings
Flexibility and adaptability
Understanding of large complex operational transport operations services
Understanding of TfL’s strategic goals, Operations, the bus network and wider political landscape
Commercial contract management
Supplier relationship management
Procurement Law (European and UK)
Supplier sourcing
Contract development
General commercial background
Managing high profile multi-disciplinary work streams
Project/Programme Management methodology
Stakeholder relationship management
Achieving results through others
Producing reports, briefings, and data for senior stakeholders
Public transport operating practices
Bus operating environment

Location

Palestra (Southwark - London)
Hybrid

Work Type

Hybrid
Permanent

Experience Level

Senior manager
People leader

Education Level

Degree level or equivalent

Salary/Compensations

Circa £89,000 per annum depending on skills, knowledge, and experience

Benefits

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
30 days annual leave plus public and bank holidays
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

About the Company

London Buses carry the lion’s share of passengers across the capital, offering one of the most affordable and accessible means of travel for over five million journeys a day, across more than 650 routes.
Our bus network is well connected, and served by around 9,000 vehicles, with our bus contracts worth over £2 billion a year.
We are delivering a complex programme of improvements across the network as set out in our Bus Action Plan and TfL Business Plan.
This makes Bus Operations one of the most dynamic and high-profile places to work, and a great place to get experience in an internationally recognised business.
Transport for London (TfL) is committed to work-life balance.

Equal Opportunity

We are committed to equality, diversity, and inclusion and aim to reflect the diverse communities we serve.
We believe that a diverse workforce enables us to deliver better services and outcomes.
Our goal is to make our recruitment as inclusive as possible.
As a Disability Confident Leader, we actively encourage applications from disabled people.
As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met.
In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.
Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.