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About the Role

New Balance retail stores are seeking Managers to lead high-performing teams, manage store operations, and engage consumers. This role requires passion for the brand, customer service, and a desire to be a brand ambassador.

Responsibilities

• Drive and motivate the team to achieve individual and store targets.
• Lead by example on the shop floor and back of house.
• Ensure adherence to company guidelines on policies, procedures, visual merchandising, commerciality, stock control, and loss prevention.
• Manage the execution of the retail game changer in the store.
• Analyze store performance and make adjustments to increase productivity and efficiency.
• Deliver total customer satisfaction and boost sales through customer experience using advanced sales techniques.
• Coordinate rota and store scheduling.
• Minimize losses by implementing, monitoring, and tracking all loss prevention procedures.
• Maintain health, safety, and environmental standards in store.
• Manage in-store HR operations, including recruitment, onboarding, employee relations, payroll, performance management, training, and development.
• Handle customer inquiries and act as an escalation route for complaints.
• Proactively share internal and external feedback with Senior Management.
• Perform other duties as required by Senior Management.

Requirements

• Team Player.
• Proven people management and leadership experience.
• Previous retail experience is desirable.
• Demonstrated customer service skills.
• Knowledge of loss prevention procedures.
• Passion for retail and achieving sales targets, with high knowledge of retail KPIs.
• Desire to learn.
• Ability to perform basic math and general retail operational processes.
• Knowledge of POS register systems.
• Excellent attention to detail.
• Effective communication skills.
• Fluent in English.
• Knowledge of the retail market/consumer trends.
• Comfortable with being remotely managed.
• Flexible work schedule including weekends and holidays.

Skills

• People management
• Leadership
• Customer service
• Loss prevention
• Retail KPIs
• Basic math
• Retail operations
• POS systems
• Attention to detail
• Communication
• Retail market knowledge
• Consumer trends

Location

• European locations

Work Type

• Full-time

Experience Level

• Management experience

Salary/Compensations

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme

Benefits

• Great development opportunities
• Inclusive working environments
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

About the Company

• Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world.
• We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.
• We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
• New Balance is more than just a sportswear brand – we are a family.
• We want people to join our team who can develop with us as we continue our journey as a growing brand.

Equal Opportunity

• New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment.
• We are an equal opportunity employer and support a culture of diversity and inclusion.
• If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.