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About the Role

Drive programs that build and evolve Fin's Finance and People systems, from implementation through integration, adoption, and governance. Work across Finance, People, Legal, and Engineering to turn ambiguous business problems into sequenced, funded, and delivered programs.

Responsibilities

• Own end-to-end delivery of Fin's most complex Enterprise Systems programs, spanning multiple quarters, workstreams, and teams.
• Partner deeply with Finance, Billing, and People teams to translate their problems into effective solutions.
• Shape initiatives before they become projects by pressure-testing problems, defining scope, and establishing success measures.
• Manage stakeholders and expectations directly, setting clear delivery expectations and communicating changes proactively.
• Plan program delivery around business cycles such as month-end, quarter-end, and payroll.
• Own and communicate the roadmap, driving visibility and shared understanding across teams and stakeholders.
• Run implementations with rigor, including requirements, functional specs, build oversight, UAT, cutover, and hypercare.
• Actively manage risk by surfacing issues, dependencies, and delays early, providing mitigation options.
• Lead change management through enablement, communication, and training to ensure successful adoption.
• Improve planning, governance, and ways of working across the Enterprise Systems team.

Requirements

• 6+ years managing technical programs and projects end-to-end, with a track record of enterprise system implementations.
• Proven command of program management fundamentals including planning, sequencing, resourcing, dependency management, risk and issue management, and status reporting.
• Track record of delivering multiple concurrent workstreams without compromising scope, timeline, or quality.
• Strong stakeholder management skills, including setting expectations, holding teams accountable, and influencing decisions.
• Direct experience with Finance and People systems, specifically NetSuite and Workday.
• Working understanding of procure-to-pay, record-to-report, hire-to-retire, and billing processes.
• Practical understanding of business close cycles and planning delivery around them.
• Broad understanding of Enterprise Systems, including system architecture, integrations, data flows, and SaaS applications.
• Ability to take ambiguous problems, identify core requirements, and create concrete plans with owners and dates.
• Excellent written skills for requirements and functional specifications.

Skills

• NetSuite
• Workday
• Procure-to-pay
• Record-to-report
• Hire-to-retire
• Billing
• Quote-to-cash
• System architecture
• Integrations
• Data flows
• SaaS applications
• Program management fundamentals
• Stakeholder management
• Change management
• Zip
• Stripe
• Snowflake
• Salesforce

Location

• San Francisco Bay Area

Work Type

• Hybrid

Experience Level

• Senior
• 6+ years

Salary/Compensations

• $156,000-$187,000

Benefits

• Competitive salary
• Meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Flexible paid time off policy
• Paid Parental Leave Program
• In-office bicycle storage
• Fun events for employees, friends, and family
• Corporate bonus program or sales incentive
• Stock in the form of Restricted Stock Units (RSUs)

About the Company

• Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
• Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey.
• Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products.
• Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Equal Opportunity

• Fin values diversity and is committed to a policy of Equal Employment Opportunity.
• Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.