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About the Role

As a Compliance Manager, you will provide expert compliance advisory services within the Financial Services team, focusing on the general insurance space. You will act as a trusted partner to the first line of defence, offering clear, actionable advice on complex regulatory matters and contributing to the development of insurance, payments, and consumer credit products.

Responsibilities

• Provide second line of defence advice and oversight to ensure policies, procedures, and processes align with business objectives and regulatory expectations.
• Offer routine compliance support for matters including process design, scripts, financial promotions, complaint inquiries, and conduct issues.
• Support, oversee, and advise on incidents, ensuring appropriate corrective actions and control improvements.
• Support assessments of internal control effectiveness and oversee mitigation of identified gaps.
• Prepare and submit regulatory reports to the FCA and other relevant bodies, including Suspicious Activity Reports.
• Support upward management and committee reporting on compliance matters, including breach and incident reporting.
• Act as a business partner to the first line of defence, providing education and support on compliance matters.
• Collaborate with Legal & Compliance colleagues to coordinate perspectives and manage differing regulatory approaches.
• Develop and deliver training to promote compliance awareness and a culture of good customer outcomes.
• Support change management initiatives driven by business development or regulatory changes.
• Scan the horizon for regulatory news and developments, sharing analysis to support business awareness and preparedness.

Requirements

• Solid experience in a second line of defence, advisory, compliance role in financial services.
• Essential experience working with general insurance products.
• Strong knowledge of regulatory compliance in an FCA regulated organisation.
• Proven track record of spotting compliance-related risks and opportunities, and finding proportionate responses in a changing environment.

Skills

• Relationship building
• Clear communication
• Translating complex regulatory jargon
• Attention to detail
• Agility
• Pragmatism
• Problem-solving
• Financial crime knowledge and experience (a plus)
• Exposure to other consumer financial services products (desirable)

Location

• Central London (office)

Work Type

• Hybrid working
• Full-Time

Experience Level

• Manager

Salary/Compensations

• Industry benchmarked salary (discussed in first conversation)
• Annual discretionary bonus ranging from 15-40%

Benefits

• Flexible hybrid working
• 25 days holiday plus bank holidays (increasing with tenure)
• Option to trade up to five days holiday each year
• UW discounts on services
• Free Cashback Card
• Matched-contribution pension scheme
• Life assurance (up to 4x salary)
• Family-first policies
• Flexible benefits (private health insurance, dental insurance, gym membership)
• Belonging groups
• Company-wide celebrations

About the Company

• UW aims to simplify utilities by offering energy, broadband, mobile, and insurance in one place with associated savings.
• The company is focused on growth, doubling in size to help customers save time and money.
• UW prioritizes its people, emphasizing a supportive and growth-oriented environment.

Equal Opportunity

• We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.
• Applications are welcome from diverse and varied backgrounds.
• UW welcomes applications regardless of age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
• Support is available for candidates' needs upon request.