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About the Role

Manage and monitor relationships, contracts, and risks across markets to ensure the effective commissioning and delivery of high-quality, cost-effective services and solutions that deliver positive outcomes for Waltham Forest residents. This includes monitoring Adult Social Care supplier performance and contractual standards to ensure high-quality, cost-effective, safe services are delivered with positive outcomes. Contract performance and monitoring visits will be both planned and unplanned and may be coordinated with other system partners. Ensure performance frameworks are maintained, robustly monitored, and reports are written to reflect monitoring visits, identifying areas for improvement and risk, while keeping system partners informed.

Responsibilities

Provide advice and support to colleagues, customers, and stakeholders.
Receive, review, and respond to queries and complaints within the area of responsibility.
Resolve issues appropriately or escalate as required.
Provide effective contract management, including performance, quality, and audits.
Undertake visits and scheduled contract monitoring meetings.
Be responsible for setting agendas, minuting, and sharing information with other commissioning staff.
Update records.
Ensure robust contract monitoring with all scheduled meetings completed on time with agendas circulated in advance.
Ensure quality assurance is evidenced through provider visits, monitoring, performance frameworks, and audits.
Document and share findings promptly and update relevant frameworks.
Maintain accurate records with minutes produced and distributed within agreed timescales.
Track and close actions.
Share key performance and quality data with contracts and commissioning colleagues to inform decisions.
Monitor compliance against KPIs and quality standards.
Escalate and resolve non-compliance.

Requirements

Educated to degree level or equivalent by experience.
Relevant professional qualification (desirable).
Satisfactory employment references and CIFAS identity checks.
Satisfactory declaration of interest.
Role is subject to safer recruitment practices as it involves work with children and/or vulnerable adults.
Must be able to speak fluent English, with confidence and accuracy, sufficient for the effective performance of the role.
Must already hold a form of UK work authorization that does not require sponsorship.

Skills

Contract management
Performance monitoring
Quality assurance
Risk management
Reporting
Communication

Location

London

Work Type

Full time
Permanent

Experience Level

Not specified

Education Level

Degree level or equivalent by experience
Relevant professional qualification (desirable)

Salary/Compensations

£42,771 - £45,750

Benefits

Flexible working options may be considered.
Information on benefits available at https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
A highly ambitious borough, driven by culture and the innate creativity of its residents, developing new and innovative ways to build communities.
A Council that is relentlessly resident-focused, insight-led, digitally driven, and commercially minded.
A Mayor of London’s Good Work Standard employer, committed to creating a healthy, fair, and inclusive workplace.
Commitment includes fair pay and conditions, workplace well-being, skills and progression, and diversity and recruitment.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff.
The Council is proud of its rich mix of communities and works hard to respond to the changing needs of its population.
Uses statutory duties on race, gender, and disability equality and best practice in respect of age, faith, and sexual orientation to ensure equality of opportunity in the workplace.
Committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring workforce reflects the diverse communities of Waltham Forest at all levels, Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
Operates an anonymous shortlisting process to reduce the risk of bias in recruitment activities.
Operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
Considers candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.