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About the Role

Artic Building Services Ltd is seeking a Contracts Manager to oversee assigned contracts, ensuring operational and technical standards are met. This role involves managing contractual, operational, and financial responsibilities for high-profile contracts within the M&E and Facilities Management sector.

Responsibilities

• Ensure assigned contracts meet operational and technical service delivery standards.
• Ensure all site works are delivered safely and in adherence to company Health & Safety protocols.
• Manage contracts in accordance with company procedures, operational and financial processes, Client Contract KPIs, and work instructions.
• Manage and report on budgets and expenditures.
• Maintain up-to-date site and back-office records and compliance data.
• Operate within financial budget constraints, providing cost-effective services.
• Oversee process and site conduct for all staff related to company services on contracts.
• Develop operating procedures and policies for best working practices.
• Meet key performance and management indicators.
• Develop client relationships to ensure contract retention and future opportunities.
• Provide detailed quotes on contract plant/services with full scope and cost breakdown.
• Undertake quality assurance inspections on delivered works.
• Review core Company CAFM reports weekly to ensure they are within expected parameters.
• Attend monthly contract review meetings and produce reports.
• Provide technical and administrative support to the client and Artic support staff.

Requirements

• Experience managing high-profile acute contracts with overall contractual, operational, and financial responsibility.
• Experience in delivering robust performance and KPI reporting to clients.
• Proven track record of managing account P&L for multiple contracts.
• Ability to lead and foster a positive working environment.
• Solid organizational and time management skills.
• Strong attention to detail.
• Strong written and oral communication skills.
• Strong work ethic - results driven.
• Ability to multi-task job responsibilities.
• Experience working within a challenging Service + Maintenance related environment (field and/or office).
• Commercially astute, driven, and a self-starter.
• Ability to meet and exceed required Performance and Commercial targets.
• Demonstrate consistent excellent standards of due diligence.
• Adaptable to a variety of works and contract demands.
• Adept in providing solutions to client needs and maximizing potential sales opportunities.
• Able to prioritize and multi-task to a high level, while achieving strict deadlines.
• Expected to support with all issues concerning projects, service, and maintenance matters for required clients.
• Must fulfill legal duty to take reasonable care for health and safety of self and others.
• Must follow all health and safety guidance and instructions.

Skills

• Estimating HVAC and Electrical work
• Performance and KPI reporting
• Account P&L management
• Leadership
• Organizational skills
• Time management
• Attention to detail
• Written communication
• Oral communication
• Work ethic
• Multi-tasking
• MS Word
• MS Excel
• CAFM
• Service + Maintenance environment experience
• Commercial acumen
• Self-starter
• Meeting performance targets
• Due diligence
• Adaptability
• Problem-solving
• Sales opportunity maximization
• Prioritization
• Meeting deadlines
• Technical support
• Administrative support
• Providing detailed quotes
• Quality assurance inspections
• CAFM report review
• Report production for contract reviews

Location

• ICBC, London EC4N 7BC

Work Type

• Permanent
• Full-time

Experience Level

• Management experience
• Experience managing high profile acute contracts
• Experience in delivering robust performance and KPI reporting
• Proven track record of managing account P&L for multiple contracts
• Experience working within a challenging Service + Maintenance related environment

Education Level

• Industry or HVAC experience & qualifications would be an advantage

About the Company

• Artic Building Services Ltd is an established and recognised leader within the M&E and Facilities Management sector.
• Has successfully attained a solid foundation of varied blue-chip clients both commercial and public.

Equal Opportunity

• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.