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About the Role

Cleveland Clinic London is seeking Hospital Cleaning Supervisors to join their Environmental Services team. This role supports the leadership and management of the Environmental Services Operations within a new, high-acuity environment.

Responsibilities

• Guide the team and ensure department compliance with legal and regulatory requirements (e.g., CQC, joint commission, cleaning accreditations).
• Recruit and supervise the team, including absence management, appraisals, and performance reviews.
• Ensure all team members have a performance management plan.
• Facilitate smooth operational procedures through timely communication with direct reports and caregivers.
• Maintain regular communication with all departments and stakeholders.
• Arrange training to ensure compliance with the highest standards.
• Coach and mentor direct reports for continuous development and support.
• Support departmental projects across four Cleveland Clinic locations.
• Commit to the continual implementation, monitoring, and improvement of Health and Safety, high standards, and patient care.
• Ensure all Health & Safety (COSHH) documentation is completed promptly.

Requirements

• Supervisor experience in a related field (essential).
• Previous environmental services or housekeeping experience (essential).
• Previous experience working in healthcare (highly preferred).
• Strong customer service skills (essential).
• Strong technological skills required for day-to-day duties, including Excel, Words, Visio, Microsoft Teams, Kronos, Workday, and Epic (essential).
• Excellent communication and interpersonal skills (essential).
• Role may be subject to a Disclosure and Barring Service (DBS) check.

Skills

• Excel
• Words
• Visio
• Microsoft Teams
• Kronos
• Workday
• Epic

Location

• Rotation between sites of 33 Grosvenor Place, London SW1X 7HY, 24 Portland Place, London W1B 1LU and 55 Moorgate, London, EC2R 6BH

Work Type

• Full time
• Permanent

Experience Level

• Supervisor experience

Salary/Compensations

• Starting Salary: £31,000. After probation rising to: £33,500

Benefits

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment.
• Caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• As a private hospital with no shareholders, we reinvest profits back into our organisation.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.