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About the Role

We are seeking a Field Service Engineer (m/w/d) VELYS Robotics to support our VRAS (VELYS Robotic-Assisted Solution) within the greater Berlin area (Berlin, Magdeburg, Leipzig, Dresden) / Eastern Germany. This is a permanent field service role focused on commissioning robotic systems, performing planned and corrective maintenance, and integrating new robots to build long-term customer relationships and maximize equipment availability.

Responsibilities

Commissioning new robotic systems in hospitals
Corrective maintenance, troubleshooting, and root cause analysis to minimize downtime
On-site service and regular maintenance of robotic systems
Coordinate with customers and service coordinators for planning and executing preventive and corrective actions, and service bulletins
Act as an administrative and technical interface with the customer to maintain the relationship
Utilize diagnostic software and provide feedback to product/engineering
Participate in regional congresses and workshops on medical devices
Independently manage calendar and travel planning to ensure customer satisfaction
Support service contract renewal in collaboration with sales
Collaborate with sales to identify leads and relay customer satisfaction issues
Manage and control field inventory, tools, testing equipment, technical documentation, and assigned devices
Complete and document assigned work orders; maintain customer contacts

Requirements

Completed electrical engineering apprenticeship, technical degree, or comparable qualification
Experience with medical devices/robotics is desirable but not mandatory
Knowledge of electrical testing requirements
Familiarity with hospital workflows, organizational structure, and relevant contacts is advantageous
Fluent German and good English skills (written and spoken)
Car driver's license
High flexibility and approximately 80% willingness to travel within the region
Willingness to work in emergencies

Skills

Communication
Reliability
Responsibility
Teamwork
Independent work
Structured work approach
Organizational talent
Can-Do mentality
High self-motivation
Customer orientation
Results orientation
Creativity
Adaptability
Persuasiveness
Flexibility
Analytical Reasoning
Continuous Improvement
Customer Service
Customer Support
Customer Support Operations
Customer Support Trends
Data Gathering and Analysis
Incident Management
Problem Solving
Project Management Office (PMO)
SAP Field Service Management
Service Request Management
Technical Credibility
Troubleshooting

Location

Berlin, Germany
Dresden, Germany
Leipzig, Germany
Magdeburg, Germany
Norderstedt, Germany
Schwerin, Germany
Umkirch, Germany

Work Type

Field Service
Full-time
Permanent

Experience Level

Not specified

Education Level

Completed electrical engineering apprenticeship, technical degree, or comparable qualification

Salary/Compensations

53,781.00 EUR annually (Entgeltgruppe E 10 of the collective agreement for the chemical industry in Hamburg)
Paid in 13 monthly installments
Annual bonus with a fixed target (or sales commissions for sales roles)
Additional benefits as per the collective agreement

Benefits

Structured onboarding concept & mentoring
Dynamic team with high fun factor
Flexible working conditions
Diverse career opportunities within DePuy Synthes
Company car for business and private use
Health benefits (e.g., fitness reimbursement program, health promotion courses)
Fair compensation
Pension plan
Family-friendly benefits
Subsidy for sick pay from the 43rd day of illness
Support for parental leave
Employee referral programs (bonuses up to €2,000)
Bike leasing
Corporate Benefits discounts
Other offers
Vacation days
Bereavement leave
Caregiver leave
Leave for volunteer activities
Reimbursements for well-being measures
Financial, physical, and mental health programs
Company anniversary and recognition awards
Participation in insurance plans (subject to plan provisions)

About the Company

Johnson & Johnson believes health is everything and strives to build a world where complex diseases are prevented, treated, and cured.
Our strength in healthcare innovation, spanning Innovative Medicine and MedTech, positions us to deliver breakthroughs for humanity.
Johnson & Johnson is committed to providing an inclusive work environment where every individual is respected and recognized for their merit.
Johnson & Johnson is undergoing a planned separation of its orthopedic business to form an independent company operating as DePuy Synthes.
DePuy Synthes is characterized by a strong spirit of innovation, teamwork, and an open culture.
We celebrate successes together, foster a positive error culture, and strive to solve challenges quickly and collaboratively.
We value team players who take responsibility, are innovative, and solution-oriented.
Join our team to drive great ideas with passion.

Equal Opportunity

Our goal is to provide a barrier-free workplace for people with disabilities.
We are aware that needs are individual and work closely with our severely disabled persons representative.
Applications from people with severe disabilities are always welcome and will be given special consideration in case of equal suitability.
If you require the involvement or support of the company's severely disabled persons representative during your application process, please indicate this upon initial contact with our Talent Acquisition team.