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About the Role
As an ALAÏA Ambassador, you will achieve sales targets, ensure exceptional client experiences, and uphold the highest standards of service while driving the commercial strategy and sales ceremony for the brand.
Responsibilities
- Achieve sales targets in line with boutique ambitions.
- Ensure every client has an exceptional and unique experience.
- Provide the highest standards of service.
- Drive ALAÏA Commercial Strategy and Sales Ceremony.
- Reach weekly/monthly store targets with the team.
- Increase average basket in quantity and value (UPT, VPT).
- Develop cross-selling.
- Understand RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world.
- Cultivate exceptional client relationships with international clients.
- Maintain and enhance client loyalty.
- Establish action plans and strategies to increase and develop the client base.
- Upgrade high potentials and regain lost clients.
- Develop the client portfolio through networking and proactive client acquisition.
- Engage clients by asking open questions, listening to their needs, and making sales.
- Ensure clients return.
- Participate in client events and high-ticket client events/actions.
- Resolve client issues by investigating opportunities and root causes.
- Propose solutions and escalate potential roadblocks and recommendations to hierarchy.
- Drive excellence in client service.
- Bring to life the ALAÏA client experience.
- Represent the highest standards and promote ALAÏA’s name and image.
- Maintain the integrity of the brand.
- Welcome clients in the boutique, over the phone, and by e-mail according to ALAÏA guidance and standards.
- Develop the client book and update the client database.
- Develop client loyalty through excellent service and treatment.
- Reinforce clientele relationships with consistent follow-up.
- Actively participate in team meetings, events, inventory counts, and daily operations.
- Respect and ensure the highest standards of Visual Merchandising.
- Keep the boutique tidy, clean, and welcoming at all times.
- Respect and apply security rules and mindset.
- Participate in management of cashier duties to complete a sale.
- Take care of the cash desk.
- Take deposits and manage pre-orders.
- Maintain an excellent level of product knowledge, understanding products, trends, and collections.
- Tell the story of ALAÏA.
- Follow the ALAÏA Grooming standards at all times.
- Work closely as part of a team and with partners of the Maison.
Requirements
- Established sales experience in Luxury Fashion / Accessories.
- RTW orientated.
- Experience in pinning a dress to assist with alterations is a plus.
- Strong sales techniques and clientelling.
- Must have a strong client base.
- Excellent interpersonal and communication skills.
- Warm and friendly personality that can build relationships easily.
- Fluent in English (written and oral).
- A second language is a plus.
- Strong drive to succeed.
- Proficiency in Microsoft Office and email is required.
Skills
- Sales
- Clienteling
- Interpersonal skills
- Communication skills
- Networking
- Visual Merchandising
- Product knowledge
- Microsoft Office proficiency
- Email proficiency
Location
- Boutique
Work Type
- Full-time
Experience Level
- Sales experience in Luxury Fashion / Accessories
About the Company
- Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of its Houses.
- The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
- Our true power lies in the rich diversity of our arts, cultures, and human skills, as well as our ability to foster untapped potential.
- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.