Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role owns the foundation of every go-to-market decision at Fin, focusing on account and contact data. You will build and run systems that define accounts, resolve duplicates, stitch subsidiaries into hierarchies, source and enrich new accounts and contacts using LLMs and web research. Your work directly impacts Sales, Marketing, Partnerships, Sales Ops, and Finance, shaping how efficiently Fin grows.

Responsibilities

• Owning account identity by building and improving the entity-resolution layer for company record matching, confidence scoring, and merge/dedupe pipelines.
• Modelling account hierarchy by designing the organization spine that links accounts to their parent, top operating parent, and ultimate corporate parent.
• Building account sourcing pipelines to turn market definitions into CRM-ready account lists, sourcing from third-party and internal signals, scoring fit, and pushing accounts into Salesforce with the right owner and metadata.
• Building contact sourcing and enrichment pipelines to find, verify, and enrich contacts at target accounts, respecting privacy and consent, and delivering them into rep and marketer tools.
• Building LLM-powered enrichment by extending the enrichment framework with web search and crawling tools to answer specific business questions.
• Making data usable by landing it in well-modelled, well-tested dbt models in Snowflake orchestrated in Airflow, and syncing it to Salesforce, Marketo, Clay, and the GTM stack.
• Owning quality and trust by instrumenting pipelines with tests, alerts, and reconciliation, and serving as the point person for GTM data inquiries.
• Partnering on the problem, not the ticket, by sitting with Sales, Marketing, and Ops to understand their needs and propose data foundation solutions.

Requirements

• Experience with the modern data stack: dbt, a cloud warehouse (Snowflake), and a DAG orchestrator (Airflow).
• Experience building with LLMs in production, including prompt design, evaluation, tool/function calling, web search/crawling, and cost/latency control.
• Experience with entity resolution, identity, or deduplication problems, including matching messy records and understanding precision/recall trade-offs.
• Hands-on experience integrating with SaaS APIs and business systems, particularly Salesforce.
• Strong communication skills to explain technical concepts to both business and engineering stakeholders.
• A growth mindset and eagerness to learn.
• Experience with GTM data vendors and tooling (ZoomInfo, Apollo, Clearbit, Clay, Crossbeam, Marketo, Census/Fivetran, Gong) is a plus.
• Experience with territory design, account scoring, propensity models, or ICP definition is a plus.
• Exposure to privacy and compliance considerations for contact data (GDPR, CCPA, consent management) is a plus.

Skills

• Entity Resolution
• Data Modeling
• ETL/ELT
• LLM Integration
• API Integration
• Salesforce
• dbt
• Snowflake
• Airflow
• Prompt Design
• Web Scraping
• Data Quality Assurance
• Communication

Location

• Remote
• Hybrid

Work Type

• Hybrid

Experience Level

• Mid-level
• Senior

Benefits

• Competitive salary and equity
• Daily catered lunch
• Variety of snack foods and stocked kitchen
• Regular compensation reviews
• Unlimited access to Claude Code and AI tools
• Pension scheme with match up to 4%
• Life assurance
• Comprehensive health and dental insurance
• Flexible paid time off
• Paid maternity leave
• 6 weeks paternity leave
• Cycle-to-Work Scheme
• Secure bike storage
• MacBooks or Windows laptops

About the Company

• Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
• Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
• Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
• Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
• Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
• Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

Equal Opportunity

• Fin values diversity and is committed to a policy of Equal Employment Opportunity.
• Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.