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About the Role

This role is responsible for the total coordination from order to delivery of approximately 240,000 types of products that support cutting-edge research and medicine (reagents, medical devices, etc.). It involves coordinating internally and externally to ensure "necessary items are delivered reliably at the necessary time," rather than simple administrative tasks. You will be expected to identify, propose, and complete improvements for issues that arise during daily operations using ERP (E1/SAP).

Responsibilities

Order processing, inventory, price, and product information confirmation
Shipment arrangements and creation of various documents
Coordination with sales and related departments
Propose improvements to business processes and establish rules
Identify, propose, and complete improvements for issues that arise during daily operations using ERP (E1/SAP)

Requirements

Over 3 years of experience in customer service (customer support, inquiry handling, order/shipment processing using systems, regardless of industry)
Experience using ERP systems (SAP/Oracle E1) or in-house systems
Experience in business process improvement or projects, or a problem-solving attitude with a sense of課題
Basic operation of Microsoft Excel/Word (e.g., searching information in Excel databases while handling customer inquiries, updating work manuals in Word)
Japanese communication skills to handle customer inquiries
Proactive and positive attitude towards learning opportunities
Team player mindset, able to collaborate with other departments
Bachelor's degree or Associate's degree (including vocational school)

Skills

Customer service
ERP system operation
Business process improvement
Problem-solving
Microsoft Excel
Microsoft Word
Japanese communication
Teamwork

Location

Office

Work Type

Standard (Mon-Fri)
Full-time

Experience Level

Staff level (Band 1-5)

Education Level

Bachelor's degree or Associate's degree (including vocational school)

Benefits

Flexible work arrangements (flextime with no core hours, remote work)
Childcare short-time work system (until elementary school graduation)
Family care leave (up to 6 months total)
Acquired "Tomonin" mark for workplace environment development support for work and family care balance

About the Company

Thermo Fisher Scientific Inc. is headquartered in Waltham, Massachusetts, USA, with 125,000 employees worldwide. With total sales of $44 billion and R&D expenses of $1.5 billion, brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD are widely used by customers in various fields worldwide, from basic and applied research, product development, quality control and assurance, and safety to healthcare, pharmaceuticals, and biopharmaceuticals.