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About the Role
As a Support Technician, you will be involved in the entire repair journey, from device check-in to fault diagnosis and Level 2 repairs. Your role focuses on repair technology, contributing to team KPIs by ensuring high standards, managing stock, and determining warranty status.
Responsibilities
- Manage stock and part orders
- Diagnose faults
- Conduct Level 2 repairs with 100% functionality
- Ensure real-time service tracking against KPI
- Perform in/out quality controls
- Complete out of box checks
- Determine warranty status of devices
- Provide insurance possibilities for out-of-warranty repairs
- Log claims in internal systems
- Take payments for out-of-warranty repairs
- Ensure repairs meet the highest standards
- Maintain sufficient stock levels
Requirements
- Experienced in dealing with fast-paced/quick turn-over repairs
- Experienced in dealing with Samsung phone repairs at level 2
- Experience working on repairs individually and within a team
- Some experience with customer complaints on aftercare and alterations
- Liaising with different departments to meet specific customer needs
- Inventory management / Stock control
- Working towards specific deadlines & KPI targets
Skills
- Troubleshooting
- Level 1 repairs
- Level 2 repairs
- Back of house administration
- Stock management
- Customer communication
Location
- King's Cross, London
Work Type
- Full-time
- 37.5 hours per week
Salary/Compensations
- Competitive salary
Benefits
- Samsung work phone
- Discount at Samsung members only website
- 21 days annual leave + Bank Holidays
- 1 extra day annual leave following the completion of 1 year of service
- Health cash plan via Medicash
About the Company
- Samsung KX was launched in collaboration with Stellar Global in 2019. Based in Kings Cross, London, Samsung KX is their flagship European brand experience space. Stellar is responsible for managing and developing its people. Samsung KX is a place to discover, interact with and learn new skills through workshops, events and performances.
- Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar delivers best-in-class service for physical, virtual or hybrid retail experiences. Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Equal Opportunity
- Stellar is an Equal Opportunities Employer. We value diversity and inclusion, and all applications are considered equally.