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About the Role

We are seeking a Senior Sales Engineer to be the technical anchor of Encore AI’s sales motion across the United States and Australia/New Zealand (ANZ), based out of our New York offices. You will own the technical win across complex enterprise deal cycles with banks, lenders, insurers, and fintech platforms. This is a pure pre-sales role for a senior practitioner who thrives on translating customer problems into compelling, defensible solutions and converting technical credibility into closed revenue.

Responsibilities

Lead technical product demonstrations and solution presentations to both C-level and technical stakeholders, largely via video calls across US and ANZ time zones
Run discovery sessions and solution design workshops to map Encore AI’s capabilities to customer journeys, business cases, and target outcomes
Own technical objection handling, security and compliance reviews, and RFP/RFI responses across enterprise deal cycles
Develop and maintain tailored demo environments, solution narratives, and reference architectures for US and ANZ financial services use cases
Build competitive differentiation narratives against incumbents and emerging AI players in the US and ANZ markets
Partner with sales leadership to drive technical win rates, deal velocity, and forecast accuracy across complex enterprise opportunities
Translate customer requirements into clear scopes, integration patterns, and commercial constructs that align with Encore AI’s product roadmap
Provide structured feedback to product and engineering on customer requirements, market trends, and competitive gaps
Lead technical handover to the post-sales implementation team to ensure a seamless transition from signature to go-live

Requirements

7+ years of experience in sales engineering, solutions consulting, or pre-sales within enterprise B2B SaaS
Proven background in regulated Financial Services (banking, insurance, lending, payments, or fintech) is required
Strong technical fluency with conversational AI, LLM-based agents, and prompt engineering in an enterprise context
Hands-on understanding of REST APIs, webhooks, and enterprise integration patterns (identity, event-driven architectures, secure data exchange)
Proven ability to run enterprise sales cycles and influence both technical and business buyers from analyst to C-level
Strong commercial instincts, with experience shaping deals, scoping commercial constructs, and driving technical close
Excellent presentation, storytelling, and written communication skills
Deep knowledge of the US and ANZ financial services markets, regulatory environments, and buyer landscapes preferred
Comfortable managing a high volume of virtual, cross-time-zone client engagements (video calls, remote demos, async collaboration) in lieu of frequent in-person travel
Experience operating in high-growth, early-stage, or zero-to-one environments
Executive presence and comfort engaging senior stakeholders up to C-level

Skills

Conversational AI
LLM-based agents
Prompt engineering
REST APIs
Webhooks
Enterprise integration patterns
Presentation skills
Storytelling
Written communication

Location

New York, NY

Work Type

Remote
Hybrid

Experience Level

Senior

About the Company

Encore AI is redefining how financial institutions engage with their customers using AI.
Our conversational AI platform transforms complex financial journeys into seamless, guided experiences across both chat and voice.
We enable banks, lenders, insurance companies, and fintech platforms to improve conversion rates, reduce operational costs, and deliver superior customer experiences across onboarding, KYC, lending, payments, and servicing journeys.
Our platform combines deep financial services expertise with advanced AI capabilities, allowing organisations to deploy intelligent agents that guide users step-by-step through critical processes.
With a growing base of enterprise clients globally and strong traction across multiple regions, Encore AI is now expanding its presence across the United States and Australia/New Zealand, anchored by our New York offices.