Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Join Initial Washroom Hygiene at the Croydon branch as a Service Team Leader within the Operations and Management Graduate Program. This role offers a dynamic career path in a FTSE100 company, focusing on managing a team, ensuring key performance indicators are met, and contributing to operational efficiency and customer satisfaction.

Responsibilities

• Manage a team of Customer Delivery Representatives.
• Ensure delivery of Key KPIs, including Health and Safety, State of Service, Vehicle Maintenance, and Productivity.
• Plan weekly routes to maximize customer facing time and minimize driving time.
• Conduct daily debriefings of direct reports to ensure planned works are completed and re-plan as necessary.
• Provide clarity on business expectations for customer service for drivers.
• Assist the service management team with customer service requests and related information.
• Coordinate customer service requests and other related information to ensure customer service expectations are achieved.
• Work with the Service Centre Manager, Service Manager, and Other Service Team Leaders to deliver company objectives.
• Manage performance to ensure CDRs are working contracted hours and fulfilling daily calls.
• Address performance issues with direct reports.
• Contribute to route solutions for new customer service requirements.
• Identify sub-standard customer service, route deficiencies, or CDR performance issues.
• Provide customer service data from the CDR to the service centre management team.
• Communicate business requirements to the CDRs, ensuring clarity on objectives and tasks.
• Plan time to ensure the service operation runs efficiently.
• Ensure all CDRs operate in an efficient and effective manner.
• Support and coordinate CDR resources.
• Develop and manage CDRs based at the Service Centre.
• Pro-actively review CDR and vehicle requirements for effective and efficient resource utilization.
• Adhere to Company Health and Safety and environmental policies and obligations.
• Participate in Graduate Development Days and project work.
• Gain exposure to other parts of the business.
• Take part in the Aspiring Development Program.

Requirements

• A minimum 2.2 degree in BSc/BA in any subject (business-related, transport, logistics, supply chain or management disciplines preferred but not necessary).
• A full UK driving licence or be working towards this.
• Target-driven, ambitious and self-motivated.
• Comfortable working out in the field dealing with customers face-to-face.
• Desire to work with people and provide excellent customer service.
• A desire to work hard and have fun.

Skills

• Team Management
• Key Performance Indicator (KPI) Management
• Route Planning
• Customer Service
• Performance Management
• Communication
• Organization
• Health & Safety Compliance
• Environmental Policy Adherence

Location

• Croydon

Work Type

• Full-time
• Permanent
• Monday to Friday (40 hr week)

Experience Level

• Graduate

Education Level

• Minimum 2.2 degree in BSc/BA

Salary/Compensations

• £31,154 per annum (basic salary)
• £31,825 per annum (expected OTE)

Benefits

• Career progression
• Mobile phone
• Laptop
• Company discount scheme
• Industry-leading training
• Regular bonus and commission schemes
• Salary grading system linked to performance
• Opportunity to contribute to a Private Healthcare scheme
• Company pension scheme
• RI Rewards (discounts and cashback offers)
• Overtime opportunities
• Leads Commission scheme
• Employee Assistance Programme (EAP)
• Long service recognition (extra five days of annual leave after five years)
• Refer a Friend bonus (up to £1,000)

About the Company

• Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries.
• Provides services that protect people and enhance lives.
• Rentokil is the world’s leading commercial pest control and hygiene provider.
• Initial is the world’s leading commercial hygiene services provider.
• Ambius is the world’s leading provider of plants and scenting.
• Focuses on the Right People, doing the Right Things, and in the Right Way.
• Invests in training and developing colleagues.
• Looking for talented and driven people to join the Rentokil Initial Family.

Equal Opportunity

• Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment.