Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
NexGen Cloud operates a growing fleet of high-value GPU and server hardware. This role involves managing the entire asset and warranty lifecycle, including processing claims, managing vendor relationships, and driving strategic spares positioning. As the company's hardware estate scales, this role is expected to grow into a team, offering the chance to build and define the function from an early stage.
Responsibilities
- Own the end-to-end warranty and RMA process across all sites, from fault identification through vendor claims to resolution.
- Chase hardware vendors to ensure adherence to agreed SLAs, escalating proactively before turnaround times are breached.
- Build and maintain accurate, up-to-date asset tracking across all sites using tooling such as Jira.
- Manage strategic spares inventory by spotting failure-rate patterns and forward-positioning critical components.
- Coordinate with Site Operations Leads and Infrastructure Engineering to ensure smooth hardware movements and diagnostics.
- Report on claim status, vendor performance, and asset movements to the Head of Infrastructure.
- Lay the groundwork to build and lead a team as the asset and warranty function scales.
Requirements
- Hands-on warranty and RMA management experience, including actively processing hardware warranty claims and managing vendor relationships to resolution.
- A technical understanding of IT hardware, including GPUs, power supplies, RAM, transceivers, and network switches.
- High organizational skills for managing hundreds of simultaneous warranty claims and asset movements without losing track.
- Strong use of ticketing and tracking tools.
- Assertive, proactive communication skills, with the ability to effectively chase vendors when SLAs are missed.
- Strategic inventory thinking, including identifying spares patterns, anticipating requirements, and proactively managing stock positioning.
- Background as a hardware or IT asset manager in a large infrastructure environment, or a spares/warranty manager in telco, electronics, or IT hardware (Nice to Have).
- Experience transitioning from a systems or technical operations engineering role into asset/logistics ownership (Nice to Have).
- Experience building or scaling a team as a function grows (Nice to Have).
Skills
- Warranty management
- RMA management
- Asset tracking
- Vendor relationship management
- SLA compliance
- Spares inventory management
- IT hardware knowledge
- Jira
- Communication
- Proactive problem-solving
Location
- Remote
Work Type
- Remote-first
- Full-time
Experience Level
- Mid-level
Benefits
- Competitive salary
- Annual discretionary bonus scheme
- Employee wellbeing benefits
- 25 days of holiday, plus public holidays
- Remote-first working with flexibility for occasional site travel
- Real ownership and autonomy
- Opportunity to make a visible, meaningful impact
- Clear career progression and growth opportunities
- Collaborative, international culture
- Chance to help shape NexGen Cloud's team, culture, and future
About the Company
- NexGen Cloud is the company behind Hyperstack, a full-stack AI cloud serving tens of thousands of customers from AI researchers to enterprises running the world's most compute-intensive workloads.
- We deliver on-demand and private GPU infrastructure to teams who treat performance as a requirement, not a feature.
- We're a tight-knit, fast-moving team working at the cutting edge of AI cloud infrastructure.
- We practice what we preach, equipping our people with AI at every level so we can solve harder problems, ship faster, and keep raising the bar for what enterprise GPU infrastructure looks like.