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About the Role
Our Future Health is seeking an experienced Director of Data Operations & Governance to lead the operational management and governance of data across the organization. This senior leadership role reports to the Chief Data Officer and ensures data moves efficiently and securely from source to user, maintaining quality, provenance, and controls for a large health research program.
Responsibilities
- Lead the end-to-end operational management of data, from supplier onboarding and acquisition through to clinic laboratory operations, data release, retention and withdrawal.
- Create clear responsibilities, milestones, dependencies and escalation routes across complex data flows.
- Develop scaling strategies for onboarding and using data at increasing volumes and variety.
- Oversee the operational aspects of data releases, including cross-functional coordination.
- Develop effective reporting across operational performance, data volumes, quality, risks and issues.
- Oversee reliable, customer-focused managed data services, including the airlock service.
- Help teams navigate and resolve complex operational issues to ensure efficient data delivery.
- Embed governance, security, privacy and compliance requirements into data processes from the outset.
- Develop practical data standards and controls, overseeing their implementation.
- Improve the understanding and management of data quality, integrity, provenance and lifecycle.
- Partner with Data Protection, Security, Legal and Compliance to ensure ethical, secure, and appropriate data management.
- Manage data-facing operational relationships and negotiations with the NHS, laboratories, technology partners and other data suppliers.
- Lead, support and develop a team of Data Managers and governance professionals.
- Shape the future structure and capability of the function as Our Future Health grows.
- Build trusted relationships with senior colleagues across Data, Technology, Product, Science, Operations, Legal, Compliance and Security.
- Bring people together around shared priorities and establish clarity where responsibilities cross teams.
Requirements
- Experience leading complex data operations, data management or data-enabled operational services at comparable or greater scale.
- Experience taking responsibility for operational outcomes and delivering complex initiatives.
- Experience working within a regulated, controlled or security-conscious environment.
- A good understanding of data governance, data quality, lifecycle management, privacy and operational controls.
- Experience developing or improving operating models, standards, data quality or operational reporting.
- The ability to create clarity and work effectively with people across organisational boundaries.
- Experience working with senior stakeholders, suppliers and external partners.
- Experience leading, supporting and developing data or operational teams.
- Sufficient understanding of modern data platforms and engineering practices to work effectively with technical colleagues.
- Good judgement and the ability to introduce new ways of working while building effective relationships.
Skills
- Data Operations
- Data Governance
- Data Management
- Operational Controls
- Data Quality
- Data Lifecycle Management
- Privacy
- Security
- Compliance
- Stakeholder Management
- Team Leadership
- Operating Model Development
- Reporting
Location
- Central London office in Holborn
Work Type
- Flexible working arrangements
- Remote working arrangements
Experience Level
- Senior Leadership
- Experienced
Benefits
- Generous Pension Scheme (employer contributions up to 12%)
- 30 Days Holiday pro rata + Bank Holidays
- Enhanced Parental Leave
- Cycle to Work Scheme
- Home & Tech Savings
- EV Scheme
- £1,000 Employee Referral Bonus
- Wellbeing Support (Mental Health First Aiders, 24/7 online GP services, Employee Assistance Programme)
About the Company
- Our Future Health is an ambitious collaboration between the public, charity and private sectors, designed to help people live healthier lives for longer through better prevention, earlier detection and improved treatment of diseases.
- With over 2.7 million volunteers across the UK, it is the world’s largest health research programme of its kind.
- The organization brings together health records, genetic and laboratory data, questionnaires and other participant-generated data to create a rich resource for health research.
- Data is at the heart of its mission, supporting discovery research, recruitment into clinical trials, and health insights for participants.
Equal Opportunity
- We recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process.
- We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.