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About the Role

We are seeking a Field Reliability Engineer to own the reliability picture for our deployed hardware fleet. This person monitors fleet health through data, decides when to pull or swap hardware in the field, triages returned units, and tracks what is failing at what rate to drive design and supplier decisions. The role covers both in-house designed hardware and supplier-made parts. Strong fundamentals and problem-solving instincts matter more than years of experience.

Responsibilities

Investigate field failures and manufacturing non-conformances to determine root cause.
Build and read dashboards to assess the health of the deployed hardware fleet and spot emerging reliability trends.
Track what is breaking and at what rate, maintaining accurate failure-rate data and producing Pareto charts.
Determine when to dispatch a field swap or pull hardware from the field for investigation and drive that process.
Receive and triage hardware returned from the field, characterizing the failure and deciding whether to escalate.
Develop tests and methods to recreate field failures in the lab.
Recommend design changes or corrective actions to address reliability issues.
Drive, track, and report supplier performance on implementing corrective actions for supplier-made parts.
Maintain detailed records of failure analysis and reliability assessments.

Requirements

Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics Engineering, or a related field.
Strong electrical engineering fundamentals.
Working proficiency with tools such as Grafana, SQL/BigQuery, and Python for dashboard monitoring.
Experience with system-level testing, debugging, and troubleshooting of Battery Energy Storage Systems, power electronics, or complex electromechanical systems.
Familiarity with failure analysis techniques and materials characterization methods.
Proficient knowledge of electronics (PCBs, PCBAs, electronic components).
Familiarity with reliability concepts—failure-rate tracking, MTBF/AFR, and the ability to build a Weibull plot.
Hands-on, with excellent problem-solving skills and attention to detail.
Experience with field-deployed hardware and RMA processes.
Experience driving supplier corrective actions and tracking supplier performance.
Comfort working across both in-house designed and supplier-made hardware.
Strong communication skills for reporting reliability findings to design, manufacturing, and supplier teams.

Skills

Grafana
SQL/BigQuery
Python
Failure analysis techniques
Materials characterization
Electronics (PCBs, PCBAs, electronic components)
Reliability concepts
Failure-rate tracking
MTBF/AFR
Weibull plot
Communication skills

Location

Local travel as needed

Work Type

In-person
Full-time

Experience Level

Entry-level (strong fundamentals and problem-solving instincts matter more than years of experience)

Education Level

Bachelor's degree in Electrical Engineering, Computer Engineering, Mechatronics Engineering, or a related field.

About the Company

Base is America’s next-generation power company, rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system.
We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
The Hardware Reliability team ensures our equipment exceeds engineering and reliability standards through rigorous mechanical, electrical, and environmental testing at the component, sub-assembly, and system levels.
When we find failure points, we leverage data-driven insights to identify root causes and provide actionable improvements and mitigations.
We act as a tight feedback loop for the design team, accelerating product maturity and ensuring we deliver a stellar experience for our members.
Base is a startup, which means priorities shift and evolve quickly.
Our Values: First Principles Thinking, Operate at Base Pace, Give & Get Feedback, Everyone’s an Owner, Strong Opinions Loosely Held, Committed to the Mission, Fun & Optimism Coexist with Grit.
Do the best work of your life at Base.