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About the Role
As a Supervisor at KIKO Milano, you will act as a brand ambassador, people leader, and commercial driver. You will partner with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high-performing team. This role is crucial in translating KIKO’s brand vision into daily store excellence by coaching the team, driving KPIs, and taking ownership of store performance in the Store Manager's or Assistant Store Manager's absence. It's a hands-on leadership position for individuals passionate about beauty, retail performance, and developing others.
Responsibilities
- Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation.
- Coach, motivate, and inspire the team to consistently achieve individual and store performance goals.
- Develop team capability through on-the-job coaching in product knowledge, make-up application techniques, and customer engagement and selling skills.
- Support onboarding, training, and continuous development of new and existing team members.
- Foster a positive, inclusive, and high-performance culture aligned with KIKO values.
- Act as a trusted leader and point of escalation in the Store Manager’s absence.
- Champion a customer-first mindset, ensuring every interaction reflects the KIKO Milano brand experience.
- Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards.
- Monitor and respond to customer feedback, resolving issues swiftly and professionally.
- Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards.
- Support the delivery of store KPIs, including sales and revenue growth, conversion rate, ATV & UPT, stock loss and operational efficiency.
- Analyse performance data and KPIs to identify trends, risks, and opportunities.
- Partner with the Store Manager to create and execute action plans that drive performance.
- Prioritise initiatives that deliver the greatest commercial and customer impact.
- Ensure full compliance with all KIKO Milano policies, procedures, and operational standards.
- Execute the promotional and commercial calendar with precision and pace.
- Maintain high standards across cash handling, stock management, health & safety, and loss prevention.
- Proactively identify operational issues and resolve them in partnership with the Store Manager.
- Complete all required training, BeKIKO modules, and development programmes on time.
Requirements
- Proven experience in a supervisory or senior sales role within fast-paced retail (beauty, fashion, or lifestyle preferred).
- A confident people leader with a coaching mindset.
- Strong commercial awareness and the ability to work with KPIs and performance data.
- Passion for beauty, make-up, and delivering outstanding customer experiences.
- A proactive, resilient, and solutions-focused approach.
- Flexibility to work across peak trading hours, including weekends.
Skills
- Product knowledge
- Make-up application techniques
- Customer engagement
- Selling skills
- KPI analysis
- Performance data analysis
- Cash handling
- Stock management
- Loss prevention
Experience Level
- Supervisory
- Senior sales role
Benefits
- 28 days’ holiday including Bank Holidays
- 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products
- 5% employer pension contribution
- Access to YuLife (Employee Assistance Programme)
- Monthly bonus scheme
- Ongoing training and career development
- Maternity and paternity bonus
- Employee referral scheme
About the Company
- KIKO Milano is a global, fast-growing beauty brand.