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About the Role

This role is responsible for maintaining professional relationships, anticipating guest needs, explaining menu items, accurately entering orders, processing guest payments, and contributing to cost control.

Responsibilities

• Maintain professional and harmonious relationships with colleagues, supervisors, and all departments.
• Comply with Four Seasons Work Rules & Standards of Conduct (Category 1 & 2) as set forth in EmPact.
• Anticipate guest needs and respond promptly and appropriately to concerns or requests.
• Assist in other departmental areas as needed.
• Provide engaging explanations of food & beverage menu items, including origin, taste, and preparation.
• Enter orders accurately into the POS system and communicate them to kitchen/bar teams.
• Verify completed orders and serve guests in a timely manner.
• Break down, clean, and set up tables and drink stations.
• Perform duties assigned by the Outlet Manager.
• Accurately process guest checks and handle cash/credit card payments.
• Properly settle voided checks and complimentary items.
• Be mindful of spoilage and contribute to cost control.

Requirements

• Excellent verbal and written communication skills.
• Ability to apply ethical judgment.
• Planning and monitoring abilities to optimize resource use.
• Strong interpersonal and relationship-building skills.
• Ability to multitask.
• Work in a safe and organized manner.
• Flexible schedule availability.
• Basic accounting and internal control knowledge related to cashiering.
• Ability to operate fax, scanner, copier, telephone, calculator.
• Ability to use computers, Microsoft Office Suite, and reservation systems.
• Ability to carry and balance a tray.
• Ability to accurately process transactions.

Skills

• Communication skills
• Ethical judgment
• Planning and monitoring
• Interpersonal skills
• Relationship-building skills
• Multitasking
• Safe and organized work practices
• Cashiering
• Operating office equipment
• Computer proficiency
• Microsoft Office Suite
• Reservation systems
• Tray balancing
• Transaction processing
• Hospitality
• Service excellence
• Inventory management
• Stock management

Location

• Tokyo, Japan

Work Type

• Full-time

Experience Level

• Previous experience in hotels or restaurants preferred

About the Company

• Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect.
• The team creates exceptional guest experiences through a commitment to luxury with genuine heart.
• The company prioritizes a world-class employee experience and company culture.
• Four Seasons believes in recognizing individuals and treating everyone with respect.
• The company's purpose is to create lasting impressions through genuine connections.