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About the Role

Salesforce is seeking a Consumption Value Manager, AI & API Solutions to lead the charge in the Agentic Era, building expertise in Agent Fabric for safe and effective AI deployment within enterprises. This customer-facing role involves owning business outcomes of MuleSoft adoption, partnering with customers, and driving the adoption and orchestration maturity of MuleSoft solutions.

Responsibilities

Own the business outcomes of MuleSoft adoption across accounts.
Work in close technical partnership with customer teams.
Build and nurture relationships directly with customers across Salesforce and the ecosystem.
Manage a portfolio autonomously to achieve business goals.
Be responsible for the adoption and orchestration maturity of MuleSoft solutions including Agent Fabric.
Build proofs-of-concept and prototypes to accelerate consumption and value.
Diagnose governance or orchestration gaps and direct the right capability to close them.
Act as a business partner to sales leaders, acting as the value and adoption anchor for MuleSoft.
Hold your own in a room with architects and enjoy getting hands-on.
Proactively highlight where interventions are needed and identify customer stories that inspire others.
Ensure that no customer is left behind and that every organization recognizes the transformative value of their investment in governed, orchestrated AI agents.
Manage a set of accounts, balancing and prioritizing time to build relationships, gather insights, and deliver business impact.
Use Data & AI tools to monitor consumption patterns, proactively identify opportunities, and mitigate risks.
Celebrate new milestones of business outcomes with customers.
Lead demos and build proof-of-concept projects to demonstrate how to solve new business problems.
Build fluency in MuleSoft's solutions including Agent Fabric, understanding governance and orchestration details.
Turn technical potential into business outcomes.
Communicate the direct line between Data, Integration, Agentic Orchestration and ROI to get buy-in for transformation.
Provide holistic insights into account health and territory trends to ensure sustainable commercial relationships.
Adopt and share best practices across a diverse, global team.

Requirements

Proven track record (typically 5-7+ years) in customer-facing solutioning or consulting.
Understand enterprise IT and how applications and data connect together with APIs providing the context that powers AI.
Understand how business processes turn into agentic actions that need orchestration and governance.
Demonstrated hands-on depth in a related discipline — Agentic technical capabilities such as AI agent orchestration, LLM governance/guardrails or MCP and A2A.
Technical aptitude to ramp quickly into MuleSoft's Agent Fabric.
Comfortable with data and metrics, and translating that information into a compelling narrative.
Comfortable working across virtual teams.
Ability to facilitate a deep technical session with architects and the CTO and lead a value-alignment meeting with a platform or program lead.

Skills

AI agent orchestration
LLM governance
LLM guardrails
MCP
A2A
MuleSoft's Agent Fabric
Data & AI tools
Claude
Gemini
Cursor
Integration
API backbone
Agentic Orchestration
Governance

Location

London

Work Type

Office-Flex

Experience Level

5-7+ years

Benefits

Benefits and resources support you to find balance and be your best.
AI agents accelerate your impact so you can do your best.

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer.
We prioritise Values & Behaviours because we believe a diverse team builds more resilient systems.
If you are passionate about customer outcomes, integrity, and building sustainable business relationships, you belong here.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
At Salesforce, we believe in equality for all.
We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Applicants are welcome to opt-in to the interview scheme as part of the application process.