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About the Role

As Manager of Performance and Insight, you will lead a team of analysts to shape how Sales and Customer Service Performance is measured, reported, and acted upon. You will provide visibility, analysis, and challenge to drive better commercial, operational, and customer outcomes while developing a high-performing team. This role is key to supporting EDF's journey towards An Electric Britain by redesigning and simplifying reporting and insight outputs, identifying efficiencies, improving decision-making, and creating a more effective performance management capability.

Responsibilities

Leading, coaching, and developing a team of analysts, driving capability, accountability, and data-led insight aligned to business priorities and performance goals
Maintaining and developing reports and dashboards for timely and accurate performance insights
Analysing and interpreting business performance data, identifying trends, risks, and opportunities to deliver clear, actionable insight
Supporting data-driven decision-making
Developing compelling performance narratives and root-cause analysis
Translating complex data from multiple sources into meaningful recommendations for senior stakeholders and leadership forums
Ensuring improvement measures align to business strategy, operational objectives, and customer outcomes
Working with finance and other operational teams to understand performance drivers and future trends
Promoting strong governance and control, working with stakeholders to improve data quality, consistency, and accessibility
Driving continuous improvement
Acting as a trusted partner to business leaders across multiple levels of the organisation

Requirements

Experience within energy, utilities, or a similar B2B commercial environment
Experience using Power BI or other business intelligence and visualisation tools
Knowledge of data governance, data management, and reporting best practice
Exposure to forecasting, planning, or business performance management processes
Experience supporting transformation, process improvement, or digital initiatives
Experience leading and developing teams
Strong stakeholder management skills to build trusted relationships and influence senior decision-makers through insight and analysis
Experience managing multiple priorities and delivering to deadlines in a complex, fast-paced environment
Excellent communication skills with the ability to present complex information clearly and concisely

Skills

Power BI
Business intelligence
Data visualisation
Data governance
Data management
Reporting
Forecasting
Planning
Business performance management
Transformation
Process improvement
Digital initiatives
Team leadership
Stakeholder management
Analysis
Communication
Presentation

Location

London
Exeter
Remote

Work Type

Hybrid
Permanent

Experience Level

Manager

Salary/Compensations

£57,600 per annum

Benefits

Potential for an annual bonus
Market-leading pension scheme
Customisable benefits
Electric vehicle leasing
Discounted gym membership
Life assurance
Tech vouchers
Experience days

About the Company

At EDF, Success is Personal.
We support our journey towards An Electric Britain.
At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Join us and find your success at EDF!
Success is Personal. It's your journey, powered by us. Join us and drive the transition towards An Electric Britain.

Equal Opportunity

Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities.
As a Disability Confident employer, we will support applicants requiring adjustments.