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About the Role
Partner with Global-e to ensure the long-term success of clients in the UK. Develop client relationships, drive revenue growth, and provide strategic insights based on performance and market trends.
Responsibilities
- Operate as the lead point of contact for all clients, liaising with relevant teams at Global-e for a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Generate revenue through up-selling and cross-selling existing accounts.
- Proactively identify expansion opportunities and red flags.
- Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
- Support clients’ strategic, marketing, and operational decisions based on internal knowledge, data analysis, and best practices.
- Build and maintain strong and long-lasting client relationships.
Requirements
- At least 1+ years of experience in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics, or SaaS company preferred.
- Proven ability to manage multiple projects simultaneously.
- Experience in generating revenue by expanding on an existing book-of-business.
- Experience in delivering client-focused solutions based on customer needs.
- Strong analytical skills with the ability to present data and trends to internal and external clients.
- Excellent verbal and written English communication skills.
- Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-levels.
- Excellent listening, negotiation, and presentation skills.
- BA/BS degree or equivalent preferable.
- Flexibility to work out of office hours when necessary due to global merchant locations.
Skills
- Account Management
- Customer Success Management
- B2B
- Software
- Logistics
- SaaS
- Project Management
- Revenue Generation
- Client Relationship Management
- Analytical Skills
- Data Analysis
- Communication Skills
- Presentation Skills
- Negotiation Skills
- Listening Skills
Location
- UK
Work Type
- Hybrid
- 3 days in office
- 2 days remote
Experience Level
- Mid-Market
- 1+ years
Education Level
- BA/BS degree or equivalent
About the Company
- Global-e is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide.
- Trusted by recognized brands like Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret.
- Operates on a massive global scale through dynamic teams across North America, EMEA, and APAC.
- Technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations, and extensive big-data analytics.
- A fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.
Equal Opportunity
- Global-e is an equal opportunity employer.
- Our team is made up of people from a wide variety of backgrounds and lifestyles.
- We embrace diversity and welcome applications from people of all walks of life.
- Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.