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About the Role

Keyholders are critical to the success of our stores. As a Keyholder, it’s your role to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You operate as part of dynamic team and you cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences for customers that drive brand loyalty.
• Ensure all customer questions are addressed accurately and responded to before they leave.
• Provide exceptional service from start to finish, including effectively communicating the return policy.
• Maintain and model a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, including adhering to a dress code.
• Make yourself personally available to all customers to provide exceptional service to both in-store customers and those who call on the phone.
• Ensure the highest level of customer service possible.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Previous Retail experience

Skills

• Natural communicator who conveys the HOKA and Deckers Brands vision and mission.
• Motivated team player and self-starter.
• Excellent team building skills.
• Problem solving mindset and approach challenges with agility.

Location

• HOKA - Location

Work Type

• Full-Time

Benefits

• Generous discounts
• Community-based programs
• Cool extras
• Extensive opportunities and support for personal and professional development
• Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands’ (HOKA, UGG and Teva) online
• 30% instore discount
• Competitive pay
• Perks
• Global contests

About the Company

• Our goal is to inspire people to move, and to drive forward with purpose and passion.
• We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types.
• However, people find joy in movement, HOKA is here to empower and support them – to help them take flight.
• At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve.
• This means that we create and maintain hiring practices that ensure a diverse and representative workforce.
• Because by celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes.
• We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.
• As part of our HOKA Family, you belong to more than a performance lifestyle company.
• From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.
• We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.

Equal Opportunity

• We create and maintain hiring practices that ensure a diverse and representative workforce.
• By celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes.
• We’re bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.