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About the Role

As a Sales Associate, your role is to create the best possible customer experience by listening to each customer, offering recommendations, and providing current product knowledge in response to their needs. You will operate as part of a dynamic team and cooperate to achieve business goals.

Responsibilities

• Create personalized shopping experiences for customers that drive brand loyalty.
• Address all customer questions accurately and ensure they are responded to before they leave.
• Provide exceptional service from start to finish, including effectively communicating the return policy.
• Maintain a positive, cheerful attitude with customers and team members.
• Promote the store and brand image in all interactions, including adhering to a dress code.
• Provide exceptional customer service to both in-store customers and those who call on the phone.
• Ensure the highest level of customer service possible.
• Prioritize brand and product knowledge training in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Contribute to a team and cooperate to achieve goals.
• Multi-task in a fast-paced environment.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Requirements

• Excellent verbal and written communication skills.
• Convey the HOKA and Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self-starter.
• Previous Retail experience is a plus.

Skills

• Customer service
• Brand and product knowledge
• Effective communication
• Teamwork
• Multitasking
• Problem-solving
• Critical thinking
• Agility

Location

• Location

Work Type

• Part-Time

Benefits

• Extras, perks & volunteering opportunities
• Generous discounts
• Community-based programs
• Growth and Development opportunities
• Global Mentorship Program
• Uniform Allowance
• 60% discount off the Deckers Brands’ (HOKA, UGG and Teva) online
• 30% instore discount
• Competitive pay

About the Company

• Our goal is to inspire people to move, and to drive forward with purpose and passion.
• We bring a bold and unexpected approach to the products we create, crafting innovative solutions for athletes of all types.
• At HOKA, we’re committed to creating a more equitable future for both our employees and the customers we serve.
• We create and maintain hiring practices that ensure a diverse and representative workforce.
• We are bringing together people who are passionate about telling stories, making connections, creating experiences, and building lasting relationships.
• Deckers Brands was built on the idea of pursuing passion.
• From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed.

Equal Opportunity

• We create and maintain hiring practices that ensure a diverse and representative workforce.
• By celebrating a culture of inclusion — one where employees are able to freely contribute equally — we are doing more than hiring a team of people to sell shoes.