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About the Role
Jump Trading Group is committed to world-class research, empowering exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries and apply cutting-edge research to global financial markets. As a member of our Helpdesk, you will serve as an integral member of the Technical Services team, ensuring the seamless operation of technical and administrative functions and enhancing the employee experience in our EMEA offices. This role encompasses a wide array of responsibilities focused on supporting Tech Services by maintaining organizational efficiency, aiding office operations, basic troubleshooting tasks, laptop setup, mobile configuration, and desk setups.
Responsibilities
- Support office layout changes by moving desks and equipment, including reconnecting computers and testing basic network settings.
- Serve as Level 1 tech support for basic troubleshooting on Windows and Mac platforms.
- Offer friendly and proactive tech support, fostering positive interactions with employees while addressing their basic technical needs.
- Assist with mobile device configuration, account logins, and app setups.
- Ensure proper setup and functionality of office hardware, proactively assisting employees with reconnecting and replacing faulty monitors, keyboards, mice, or other peripherals if needed.
- Test network connectivity.
- Provide proactive help for other minor hardware issues.
- Collaborate on more complex technical issues with the Tech Services team (Level 2+) or specialized personnel when necessary.
- Maintain and update internal documentation related to office procedures and technology support.
- Deliver exceptional customer service to visiting employees, first-time guests, and candidates, ensuring they are well-supported and the Jump culture is positively represented.
- Flexibility for occasional travel to other offices.
- Other duties as assigned or needed.
Requirements
- Strong interpersonal skills with an upbeat, proactive, and service-oriented mindset.
- Excellent organizational abilities with sharp attention to detail.
- Comfortable managing multiple priorities in a fast-paced environment.
- A team player who takes initiative and adapts quickly to change.
- Strong judgment and ability to handle sensitive/confidential information appropriately.
- Strong IT troubleshooting techniques.
- An interest in IT, with some hands-on experience or exposure to tech support—ideal for an aspiring IT enthusiast.
- Windows 11 and Mac OSX knowledge desired.
- Willingness to learn and grow technical knowledge over time.
- Reliable and predictable availability.
Skills
- IT troubleshooting
- Windows 11
- Mac OSX
- Customer service
- Organization
- Attention to detail
- Teamwork
- Adaptability
- Interpersonal skills
Location
- EMEA offices
Work Type
- In-office
- 5 days/week
Experience Level
- Entry-level
Benefits
- Private Medical, Vision and Dental Insurance
- Travel Medical Insurance
- Group Pension Scheme
- Group Life Assurance and Income Protection Schemes
- Paid Parental Leave
- Parking and Commuter Benefits
About the Company
- Jump Trading Group is committed to world class research.
- We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets.
- Our culture is unique.