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About the Role
We are looking for a Danish and English-speaking Customer Love Member with excellent communication skills to join the Nordics Customer Love team. You will be responsible for bringing joy to pet parents and their dogs in the Nordics region and have the opportunity to build the team from scratch.
Responsibilities
- You are the face and voice of Butternut Box for our customers.
- You surprise dogs & owners with small gestures to brighten their day.
- You support customers via phone, email, live chat, and social media.
- You handle a wide range of questions, issues, and feedback.
- You share customer insights with the team to improve our service.
- You contribute to our warm, open, and fun Butternut culture.
Requirements
- You speak and write fluently in Danish and English.
- You are based in the London area and possess a valid UK Right to Work.
- We’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.
Skills
- Excellent communication skills
- Customer-centric
- Ability to work independently and as part of a team
- Great eye for detail
- Multitask effectively
- Obsessed with dogs
Location
- London
Work Type
- Hybrid
- Full-time
Experience Level
- Entry Level
Benefits
- 25 days holiday (plus 8 bank holidays)
- 5 paws days
- An additional day every year of service
- $500 personal learning & development budget
- Butternut Box employee discount
- Subsidized Private Medical Insurance with Vitality
- Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)
- Cycle to work scheme
- Flexible working with hybrid remote working
- Team socials
- Company-wide summer and winter parties
About the Company
- Our mission is to bring health and happiness to dogs and their humans all over the world.
- At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food.
- Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added.
- It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions.
- We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium, Poland, Germany and Italy.
- As a B Corp, you can be sure you are part of a sustainable organization that cares for our people, our product, and the planet.
Equal Opportunity
- Butternut Box is an equal opportunity employer.
- We believe that to make the best food for all dogs, we need a team that represents all humans.
- We celebrate different nationalities, backgrounds, experiences and perspectives.
- We are specifically committed to increasing representation from underrepresented groups.
- We want a strong, diverse team built from different identities and lived experiences.
- We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.