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About the Role

As a Store Manager, you will coach and develop your store team to deliver world-class service to all customers and help Pet Parents find the right nutrition and other solutions for their pets. You will be part of a team of passionate Pet Experts, and enjoy the perks of helping Pet Parents every day. If you are enthusiastic about learning and growing with one of the top pet retailers in North America, this position is for you!

Responsibilities

• Ensure all customer service standards are met by staff.
• Maintain courteous relationships within the community (e.g., Humane society).
• Manage a team of employees including recruiting, scheduling, training, task assignment, supervision, and coaching.
• Ensure all staff adhere to corporate operational standards and procedures.
• Coordinate order placements and maintain appropriate inventory.
• Ensure store and safety audits are completed.
• Coordinate minor store repairs.
• Complete miscellaneous corporate paperwork.
• Coordinate store staff efforts to achieve targeted business results.
• Perform other duties and tasks as required.

Requirements

• Minimum of 2 years customer service and retail store management experience.
• Enthusiasm for learning & growth in the pet care industry.
• Possess an outgoing and friendly personality with strong customer service skills.
• Ability to work as scheduled to meet attendance requirements, including weekends and evenings.
• Ability to have reliable means of transportation to and from the store.
• Ability to observe and coach employees, providing feedback on sales techniques and customer service.
• Capacity for understanding inter-team conflicts and escalating when necessary.
• Working knowledge of POS system.
• Ability to lift 50lbs repetitively.

Skills

• Customer service
• Retail store management
• Coaching
• Sales techniques
• POS system knowledge

Location

• Sydney, Nova Scotia

Work Type

• Full-time

Experience Level

• 2 years of management experience

Benefits

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits

About the Company

• The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet.
• Together, we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals.
• All of our stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption (select stores only) and pet food bank programs, as well as through our national donation drives and fundraising campaigns.
• At Pet Valu, we're Pet Experts, and we're pet lovers, too.