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About the Role

The Bureau of Maternal, Infant and Reproductive Health is seeking a Hub Navigator to provide referrals for abortion services in New York State. This role involves conducting interviews, assessing needs for additional support, and facilitating warm handoffs to providers.

Responsibilities

• Respond to telephone calls and online chats requesting information or referral to abortion services.
• Complete brief scripted interviews and needs assessments.
• Determine abortion needs based on type, location, availability, and insurance.
• Assess requirements for additional funding or support, such as transportation, childcare, and housing.
• Provide warm handoffs to providers based on identified needs.
• Reinforce messages about the safety, legality, and availability of abortion in New York.
• Connect callers and chatters to abortion care providers, navigators, financial assistance, and other resources.
• Communicate in a professional and empathetic manner.
• Collect and record information into the data system.
• Follow approved scripts and protocols.
• Maintain daily communication with supervisor.
• Receive telephone consent for warm handoffs to other organizations.
• Protect and maintain individual privacy and confidentiality.
• Perform other duties as assigned to support departmental/organizational goals.

Requirements

• Health-related professional experience or public health training.
• Ability to demonstrate a professional, positive attitude and work ethic.
• Understanding of institutional and structural racism and bias and their impact on underserved communities.
• Excellent interpersonal skills for professional interaction with diverse populations during crisis.
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias.
• Ability to show empathy and be nonjudgmental towards distressed individuals.
• Excellent organizational skills.
• Critical thinking and sound judgment.
• Experience navigating computer systems and complying with data integrity and security policies.
• Ability to speak, read, and write English.
• Candidates of highly impacted communities are strongly encouraged to apply.
• Employment is contingent upon successful completion of a background check.

Skills

• Spanish-speaking proficiency (strong preference)

Location

• 125 Worth St. New York, NY 10013
• New York City Tri-state area (NY, NJ, CT)

Work Type

• Hybrid
• Office environment

Salary/Compensations

• $50,000 annually

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• Retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

About the Company

• The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization dedicated to advancing the health and well-being of all New Yorkers.
• FPHNYC partners with the New York City Department of Health and Mental Hygiene (DOHMH) to incubate and implement innovative public health initiatives.
• The organization facilitates public-private partnerships to develop, test, and launch new initiatives, speeding the execution of demonstration projects and supporting the expansion of successful pilots.
• FPHNYC's collaborations aim to meet the public health needs of individuals, families, and communities across New York City.
• Our Culture: We embrace a culture of learning, collaboration, innovation, and well-being, where open communication drives our impact.

Equal Opportunity

• FPHNY is an equal opportunity employer and prohibits discrimination and harassment of any kind.
• We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status.
• Employment with FPHNY is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause, and with or without notice.
• This job description does not constitute a contract of employment.