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About the Role

Red Hat is seeking a Partner Technical Account Manager (TAM) to provide technical support for partners in Japan, focusing on Red Hat OpenShift Container Platform. As a trusted technical advisor, you will lead the resolution of operational challenges related to OpenShift, collaborate with internal support, development, and product teams to solve complex technical issues, and deliver continuous value. You will also act as a partner advocate, relaying their needs and challenges internally to influence decision-making, and proactively offer technical risk prevention and lifecycle management advice. Additionally, TAMs are expected to share knowledge, support team members, and collaborate with APAC and Global teams.

Responsibilities

Serve as the primary Red Hat contact for partner inquiries regarding our products.
Provide technical support for our products, with assistance from our product support and development teams as needed.
Provide feedback on product bugs and feature requests to product development teams and the open source community, supporting the delivery of fixes and realization of improvement requests.
Conduct regular meetings to discuss technical topics, support cases, and share business status (in-person meetings may be required).
Provide information on critical bugs and workarounds for using our products to promote problem prevention.
Conduct regular service reviews (approximately quarterly) to mutually evaluate the effectiveness of support provided.
Collaborate with various Red Hat departments to resolve design and technical education challenges related to the use of our products.

Requirements

Knowledge of Red Hat OpenShift Container Platform or Kubernetes, with practical experience in design, construction, or operation.
Over 3 years of practical experience as a support engineer, systems engineer, solutions architect, consultant, or similar role, including technical leadership experience with customers or partners.
Experience in problem-solving and coordination involving multiple stakeholders.
Native-level Japanese proficiency (ability to discuss and negotiate with partners, colleagues in the same position, and support teams).
Business communication skills in English (ability to communicate via email and chat, and in meetings as needed).

Skills

Red Hat OpenShift Container Platform
Kubernetes
Technical leadership
Problem-solving
Coordination
Japanese
English

Location

Japan

Work Type

Hybrid

Experience Level

3+ years

Education Level

Bachelor's degree in Computer Science or Engineering (preferred)

About the Company

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies.
Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure.
We're a leader in open source because of our open and inclusive environment.
We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Equal Opportunity

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.
When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation.
Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated.
We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer.
We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants.