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About the Role
Join our Tech Hub team as a Product Specialist Manager and help Australian businesses create value and improve how they work. You’ll bridge business needs and technical solutions to deliver products that meet real customer needs, protect against risk, and turn data into insight—empowering teams and driving sustainable growth.
Responsibilities
- Translate business and risk requirements into technical control designs and implementations.
- Design and test technical configurations, including DLP policies, GPO settings and related security controls.
- Work with NIS and platform owners to implement required changes across technologies such as Forcepoint, firewalls and other data protection tooling.
- Analyze logs and telemetry to validate control effectiveness and identify improvement opportunities.
- Develop supporting technical documentation, operational procedures and control designs.
- Ensure product health end-to-end—serve as the expert lead for a specific product, monitor performance, manage issues and risks under governance, and coordinate resolution with global teams and vendors.
- Use research and analysis to inform decisions—manage product research, produce clear documentation, and contribute across the full product lifecycle.
Requirements
- Deep product and technical expertise with excellent documentation, communication, and presentation skills; able to advise stakeholders and directly contribute to solutions.
- Proven team leadership—experience as a first-line operational leader, mentoring and upskilling junior staff, setting annual priorities, and delivering results across teams.
- Customer- and collaboration-focused—strong grounding in customer support best practices; effective partner to Product Managers, Sales, Support, and global/vendor teams; curious, values-driven, and constructively challenges the status quo.
- A proactive problem solver—strong judgment to tackle complex work, experience leading medium-scale projects, meticulous attention to detail, and a risk-aware approach.
- Encouraged to apply even if not meeting every requirement, as transferable and relevant experience is valued.
Skills
- Accepting Feedback
- Active Listening
- Analytical Thinking
- Business Communications
- Business Process Improvement
- Coaching and Feedback
- Communication
- Continuous Process Improvement
- Corrective Actions
- Creativity
- Design Thinking
- Embracing Change
- Emotional Regulation
- Empathy
- Goal Alignment
- Inclusion
- Intellectual Curiosity
- IT Business Strategy
- IT Project Lifecycle
- Learning Agility
- Optimism
- Organizational Structure
- Prioritization
- Process Improvement
Location
- Australia
Work Type
- 12 month max term contract
Experience Level
- Manager
Benefits
- Opportunity to work with leading organisations and cutting-edge technology.
- Inclusive environment committed to Inclusion and Diversity and First Nations Prosperity.
- Flexibility in work arrangements.
- Clear paths for career progression supported by continuous learning and leadership development.
- Generous leave entitlements (floating public holidays, birthday leave, ability to purchase additional leave).
- World-class parental leave policy (up to 26 weeks for caregivers).
- Access to all PwC benefits.
About the Company
- At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health — giving you the chance to make a real impact.
- Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.
- Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.
Equal Opportunity
- Committed to treating all job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic.
- Maintaining a safe, respectful workplace for everyone.
- Ensuring every opportunity to thrive in the selection process.
- Applicants can specify required adjustments during the recruitment process and any anticipated workplace accommodations.