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About the Role
The Technical Account Manager (TAM) is responsible for the day-to-day delivery operations for assigned client accounts, leading client commitments, service levels, and incremental growth.
Responsibilities
- Manage the day-to-day delivery of assigned client accounts.
- Collaborate with Account Delivery Associates to ensure smooth account operations.
- Develop and maintain client relationships to understand their needs.
- Assist in budget management and cost control for the accounts.
- Work with senior leadership to define and track key performance metrics.
- Stay informed about industry trends and their impact on account strategies.
- Address and resolve account-related issues and escalate when necessary.
- Provide regular updates on account performance.
Requirements
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
- Proven experience in account delivery and leadership roles
- Proficiencies in strategic planning, reporting, client relationship management, and team leadership
- Continuous learner that stays abreast with industry knowledge and technology
- An advanced degree in a relevant field is a plus
- Relevant certifications such as PMP (Project Management Professional) is a plus
Skills
- strategic planning
- reporting
- client relationship management
- team leadership
- account delivery
- industry knowledge
- technology
Experience Level
- 7+ years of relevant work experience
- 3 years in a similar role
Education Level
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Advanced degree in a relevant field is a plus
About the Company
- DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
- Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
- The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
- DXC Technology is recognized among the best corporate citizens globally.
- At DXC Technology, we believe strong connections and community are key to our success.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We’re committed to fostering an inclusive environment where everyone can thrive.
Equal Opportunity
- We are an Equal Opportunity Employer
- DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life.
- We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
- Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
- In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.