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About the Role
This role is the coalface for our employees and candidates, playing a key part in our People & Culture service delivery model by supporting process excellence and an outstanding experience across the employee lifecycle. Working closely with our India-based People Experience team and partners across IT, Finance and Payroll, you will build your HR expertise supporting complex employee lifecycle processes, provide specialised guidance on policy, and deliver exceptional service to people leaders and team members across our global operations.
Responsibilities
- Manage the day-to-day operation of our JIRA case management tool ensuring employee requests are triaged, tracked and resolved end to end.
- Handle a high volume of employee lifecycle requests, including onboarding, leave, mobility and offboarding, using your P&C knowledge to resolve queries accurately and within defined SLAs.
- Leverage AI tools and drive process enhancement initiatives, conducting ticket reviews to identify root causes of recurring issues and implementing practical fixes.
- Organise and allocate tickets amongst Coordinators, educating and supporting them in ticket handling and process enhancement, acting as a go-to expert.
- Provide authoritative interpretation and practical application of P&C policies, escalating complex or sensitive matters to the People Experience Team Lead in a timely and professional manner.
- Support compliance obligations including assisting with audits, maintaining accurate employment records and producing ad hoc reports to support data-driven decision making.
Requirements
- 3+ years' experience in HR operations, handling the end-to-end employee lifecycle.
- Hands-on experience with a case management tool, ideally JIRA or a similar platform, and able to hit the ground running.
- Exposure to process automation and confident use of shared drive and document management tools.
- Working knowledge of employment legislation and P&C best practice, or a strong desire to develop this.
- Strong analytical and problem-solving capabilities, with a demonstrated ability to identify root causes.
- Excellent communication skills with the ability to work with diverse, geographically dispersed stakeholders, including India-based team members and functions such as IT, Finance and Payroll.
- Experience working in a global matrix organisation, comfortable with a high and varied volume of requests.
Skills
- AI tools
- Process automation
- Shared drive and document management tools
- Employment legislation
- P&C best practice
- Analytical and problem-solving capabilities
- Communication skills
- Stakeholder management
- Global matrix experience
Location
- Sydney
Work Type
- 8-month fixed-term contract
- Hybrid (work 2 days from home and 3 in the office)
- Remote working (Option to work in another country for up to 30 calendar days per year)
Experience Level
- Senior
Benefits
- Flexible work arrangements
- Work 2 days from home and 3 in the office
- Option to work in another country for up to 30 calendar days per year
- Access to a range of generous discounts from Woolworths
- Exclusive banking products
- Health insurance
- Novated leasing
About the Company
- Quantium is a world leader in data science and artificial intelligence.
- Established in Australia in 2002, Quantium is a global team of more than 1,200 people across 14 locations with a unique blend of capabilities across product and consulting services to help businesses unlock value from data and analytics.
- Quantium partners with the world's largest corporations to forge a better, more intelligent world.
Equal Opportunity
- Quantium’s recruitment process involves the collection and use of personal information. Please click on the link “Privacy” for Quantium’s Collection Notice. This provides information on how we collect, use & store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.
- Quantium’s recruitment process involves the collection and use of personal information, see our Candidate Data Collection Notice for more information. This provides information on how we collect, use & store your personal information, including potential disclosure to our majority shareholder, Woolworths Group Limited.