Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
This role is for a Senior UX/UI/Service Designer to play a pivotal role in a major digital integration program, transforming multiple advisor, customer, member, and partner experiences into a unified, scalable ecosystem. The initial focus is on portal consolidation, with opportunities to contribute to future digital experiences across retirement, wealth, and insurance products.
Responsibilities
- Lead the UX, UI, and service design of a digital integration program, consolidating multiple portals into a seamless user experience.
- Create wireframes, user flows, prototypes, and high-fidelity designs to improve customer, member, adviser, and partner journeys.
- Partner with cross-functional stakeholders to translate business objectives into user-centred design solutions.
- Champion best practice design systems, accessibility standards, and consistent design patterns.
- Conduct research, usability testing, and journey mapping to uncover customer needs and validate design decisions.
- Bring creativity and commercial thinking to various initiatives, including digital journeys, customer communications, and future-state propositions.
- Influence the organization's digital evolution by advocating for human-centered design and leading design discussions.
Requirements
- Proven experience delivering UX, UI, and/or service design outcomes across complex digital products, platforms, portals, or customer-facing experiences.
- Strong expertise in wireframing, prototyping, user flows, information architecture, journey mapping, and user-centered design.
- Ability to lead design initiatives, influence stakeholders, and navigate ambiguity.
- Deep understanding of design systems, accessibility standards (WCAG), and digital best practices.
- Excellent collaboration and communication skills, with experience working closely with cross-functional teams in agile environments.
- Experience within agency, consulting, digital transformation, or platform migration environments is highly regarded.
- Exposure to financial services or other regulated industries will be advantageous.
- A portfolio that showcases both strategic thinking and visual creativity.
Skills
- UX/UI Design
- Service Design
- Design Systems
- Accessibility Standards (WCAG)
- Human-Centred Design
- Wireframing
- Prototyping
- User Flows
- Information Architecture
- Journey Mapping
- Agile Methodologies
- Stakeholder Management
- Communication Skills
- Collaboration
Location
- Australia
- New Zealand
Work Type
- Hybrid Working
Experience Level
- Senior
Benefits
- Significant autonomy
- Flexibility
- Variety
- Opportunity to influence meaningful customer experiences
- Incentive and recognition programs
- Tools, resources, and benefits that support your whole self
- Additional lifestyle leave
About the Company
- Acenda Group is one of the largest life insurance businesses across Australia and New Zealand, backed by the global strength of Nippon Life.
- The Group includes Acenda Life, Resolution Life Australasia, and Asteron Life New Zealand, with over 176 years of combined heritage.
- More than two million customers rely on the company for life insurance, wealth protection, and retirement solutions.
- The company is building an inclusive, dynamic, and future-focused business undergoing integration and growth.
Equal Opportunity
- We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business.
- We encourage applications from people of all backgrounds, cultures, experiences, and identities.
- Background checks will be completed prior to employment confirmation, including Federal Police Checks, Employment checks, ASIC banned and disqualified persons and Bankruptcy checks. The outcomes of the background checks do not automatically bar candidates, however they will be assessed against the inherent requirements of the position.