Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We are looking for a Senior Program Manager to join our Global Team Management and Inclusion (GTMI) team to lead high-impact initiatives that bridge the gap between complex business challenges and creative, scalable solutions. This role involves building roadmaps and acting as a change agent, driving global programs from inception to delivery.
Responsibilities
- Serve as the primary architect and driver for AI School Strategy & Governance, including modernizing the AI School, scaling content, and launching targeted programs.
- Act as the end-to-end program lead for the global rollout of Udemy Enterprise, synchronizing stakeholders and securing alignment on adoption strategies.
- Influence the future of talent acquisition by contributing to the global end-to-end new hire redesign (OnboardU).
- Own the evolution of core training assets and partner with cross-functional program managers to shape soft-skill capabilities.
- Consult with business leaders worldwide to prioritize and solve complex, variable-factor problems.
- Own meetings with senior leadership, facilitate high-stakes discussions, and drive consensus.
- Proactively identify issues, perform root-cause analyses, and implement solutions that evolve business operations.
Requirements
- 8+ years of experience (or equivalent combination of education and experience) in navigating complex organizational structures and resolving issues.
- Ability to distill complex data into actionable insights for leadership.
- Critical judgment to select the right techniques to achieve success in shifting environments.
- Apply global nuances to strategies, ensuring programs are effective, inclusive, and scalable.
- Proactively identify opportunities to improve programs, processes, and ways of working.
- Define success measures, evaluate effectiveness, and use data/insights to continuously improve outcomes.
- Demonstrated experience in instructional design, needs assessment, root cause analysis, and proactive stakeholder management.
- Possess the capability to coordinate personnel and influence outcomes without relying on next-level management for daily direction.
Skills
- AI training
- Global deployment of Udemy/online training
- Instructional design
- Needs assessment
- Root cause analysis
- Stakeholder management
- Executive presence
- Facilitation
- Change leadership
- Analytical rigor
- Global mindset
- Continuous improvement
- Measurement and impact
Location
- San Mateo, California
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor’s degree plus 8 years of related experience
- Master’s degree plus 6 years of related experience
Salary/Compensations
- USD $91,044.00 - $157,248.00 annually
Benefits
- Discretionary bonus
- Health insurance
- Vision insurance
- Dental insurance
- 401k matching
- PTO
- Volunteer Time Off (VTO)
About the Company
- Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society.
- Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment.
- We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.
Equal Opportunity
- Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.
- Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.