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About the Role
Dandelion Chocolate is seeking a Director of Chocolate Production to lead their public-facing flagship 16th Street chocolate factory, focusing on continuous innovation in equipment, techniques, and tasting profiles to bring the bean-to-bar chocolate story to life.
Responsibilities
- Consistently meet production targets for bars, ground chocolate, nibs, and whole roasted beans through effective goal setting and implementation.
- Ensure team members know their roles and responsibilities, prioritizing safety above all else.
- Allow opportunities for team members' voices to be considered and overcome hurdles to ensure the team delivers upon its deadlines and promises.
- Anticipate team needs and adapt to challenges without compromising long-term goals.
- Implement systems with Sourcing and Flavor and Quality teams to continuously improve flavor and quality.
- Ensure team members have proper PPE, safety procedures, and follow protocols to work towards zero-injury goals.
- Design processes to ensure the team is making products that can be stood behind, considering 2-5 year goals beyond just numbers, equipment, and team structure.
- Ensure the attraction of the best Chocolate Makers, production of award-winning chocolate, and offering a world-class factory to the public.
- Attend weekly meetings with the executive team to discuss labor plans, production output, and capital expenditure needs.
- Create and maintain a strategic daily, weekly, and monthly production plan vetted across the organization.
- Develop backup plans to minimize any decrease in production.
- Maintain inventory of beans, sugar, and production supplies to support production goals.
- Actively research new equipment and develop/document operational processes/SLAs for best-in-class operations.
- Act as a strategic thought-partner to the executive team, advocating for significant technical, machine, process, or product advancements or iterative improvements.
- Coach, mentor, and inspire a well-rounded team through leveling and growth plans.
- Celebrate team wins in all-hands meetings and company monthly reports.
- Uphold long-held cultural traditions that define the identity of the chocolate making team.
- Develop strong relationships with executives and managers across the organization.
- Proactively schedule lunches with other teams to build relationships for negotiating tricky issues.
- Represent the 16th Street production point of view in meetings with other departments while balancing strategic company goals.
- Perform hands-on production tasks when required.
- Complete other tasks as needed.
Requirements
- Significant years in a leadership role with timelines and manufacturing production goals, managing a minimum of five or more team members.
- Preference for leaders who have managed more than one team simultaneously.
- Preference for leaders who have had individuals report to them for long tenures (four or more years).
- Computer skillset includes Excel/spreadsheets and the entire Google Suite.
- Willingness to learn new systems, such as a new data warehouse system.
- Approachable and clear communication style.
- Fluent spoken and written English.
- Prior manufacturing experience (not necessarily in chocolate; other craft foods like wine, tofu, craft confections, or specialty jams are acceptable).
- Desire for long-term role with growth opportunities.
- Ability to handle finicky machines and run spreadsheet formulas.
- Ability to present to the Board of Directors.
Skills
- Leadership
- Manufacturing Production
- Team Management
- Excel/Spreadsheets
- Google Suite
- Communication
- Problem-Solving
- Strategic Planning
- Inventory Management
- Process Documentation
- Mentoring
- Spanish language skills (encouraged)
Location
- San Francisco
Work Type
- Full-time
- Onsite
Experience Level
- Director
- Senior Level
Salary/Compensations
- $130k
Benefits
- Medical benefits
- Vision benefits
- Dental benefits
- 401k program option
- Paid vacation time
- Holiday pay
- Paid sick time
- Commuter benefits
- FSAs
- Chocolate tasting opportunities
- Travel opportunities to origin and Japan locations
- Opportunities for growth and development within the company
About the Company
- Dandelion Chocolate is a bean-to-bar chocolate factory in San Francisco’s Mission District.
- They make chocolate from only two ingredients: cocoa beans and cane sugar.
- They travel to origins to build good, trusting relationships with producers.
- They strive to make some of the best chocolate in the world, highlighting individual nuances of each origin and emphasizing transparent sourcing practices.
- The company has consistently grown 30-40% year over year.
- They uphold a decade-long line of traditions including apprentice chocolate maker training, birthday celebrations, field trips, monthly big bean, continuous chocolate education, spot performance bonuses, and simulations.