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About the Role

We are looking for a talented leasing consultant responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property.
• Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail or email.
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Responsible for shopping competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May be asked to assist with planning and implementing resident activities in order to increase resident retention.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Performs other duties as assigned.

Requirements

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Skills

• Customer service
• Interpersonal skills
• Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
• Yardi Voyager or equivalent system
• Organizational skills
• Time-management skills
• Communication skills
• Problem-solving skills

Location

• Remote

Work Type

• Full-time

Experience Level

• 1 year of previous sales experience preferred
• 1 year of previous residential leasing experience preferred

Education Level

• High school diploma required

Benefits

• Medical coverage options
• Dental coverage options
• Vision coverage options
• Mental health coverage options
• Competitive pay
• Basic life insurance
• Matching 401(k) contributions
• 10 paid holidays
• Community service day
• Birthday off
• Mentoring
• Professional development
• Discounts
• Tuition reimbursement
• Robust recognition program

About the Company

• Avenue5 Residential is a property management company focused on people and passionate about empowering associates.
• We offer a holistic approach to benefits that care for associates as whole persons, both inside and outside of work.
• We are a fast-growing property management company with new opportunities popping up daily.
• Experience our award winning culture: Top 15 national finalist on the Best Places to Work Multifamily™, Certified as a Great Place to Work® since 2017, Listed as one of the Best Workplaces in Real Estate™, Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal, Ranked 6 on the 2026 National Multifamily Housing Council (NMHC) Top 50 Managers List.