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About the Role

This role will support the VP and SVP of Ticketing in providing overall support to the Live Nation Promoter Division, ensuring efficient event ticketing, optimizing sales, managing inventory, and overseeing box office services. The Director will manage ticketing for various Live Nation events and lead a team of Event Ticketing Managers.

Responsibilities

• Liaise with promoters, venues, ticket agents and other stakeholders to advise on and manage the ticketing for Live Nation concerts including Arena, Stadium and Festivals when applicable.
• Prepare events for onsale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partner, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; and booking fees, ticket stock and text.
• Administer events in HALO (our in-house event operating system) and maximise ticket sales by monitoring and analysing sales to proactively manage inventory, ticket agents and allocations.
• Produce event sales forecasts, updates, charts and other reports including final reconciliations.
• Work on-site at Major Events as required; including weekends and evenings and overseeing and/or staffing Box Office operations.
• Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate.
• Provide effective Line management of Event Ticketing Managers; including performance reviews, coaching and day to day support.
• Proactively identifying areas for process improvement in daily tasks and recommend actionable solutions to streamline operations across the Event Ticketing Team.
• Collaborate with Ticketing colleagues on show assigning and general workload management of the Event Ticketing team.
• Joint deputy responsibilities for VP of ticketing in their absence and provide other support as and when required.
• Ad hoc duties as required by management.

Requirements

• Previous management experience within a ticketing team preferably for a promoter.
• Proven experience of live event ticketing gained in a promoter environment up to and including stadium and festival level.
• Adept in using ticketing systems, specifically reporting functions.
• Proven commercial acumen within the promoter ticketing environment.
• Demonstrates leaderships qualities and proven relationship management capabilities with internal and external stakeholders.
• Excellent numeracy skills with exceptional attention to detail and proficiency in using Excel at intermediate or above level.
• Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level.

Skills

• Ticketing systems
• Reporting functions
• Commercial acumen
• Leadership
• Relationship management
• Numeracy
• Attention to detail
• Excel (intermediate or above)
• Literacy
• Verbal communication
• Written communication

Location

• Farringdon, London

Work Type

• Full time
• Permanent

Experience Level

• Management experience

Benefits

• Tickets to shows and festivals
• Unlimited annual leave
• Beautiful office environment
• Arcade games
• Onsite gym equipment
• Fitness classes
• Meditation classes
• Complimentary coffee bar with barista
• Heavily subsidised lunch options
• Regular staff events

About the Company

• Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

Equal Opportunity

• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.